Location: Dubbo – Taronga Western Plains Zoo, Wiradjuri Country
Position: Lead Housekeeper – Full‐time, Ongoing
Wages: TCSA Wages Employees Award Cleaning Leading Hand, Monday to Friday – $32.13 per hour plus penalty rates as applicable.
Job Description
Lead Housekeeper will play a key role in ensuring our Zoofari Lodge, Billabong Camp and Savannah Cabins are presented to the highest possible standard, creating unforgettable experiences for guests while contributing to a safe, sustainable and guest‐focused environment.
Responsibilities
* Lead by example in delivering high‐quality cleaning services across Zoofari Lodge, Billabong Camp and Savannah Cabins, undertaking hands‐on cleaning duties while supporting and guiding team members.
* Maintain exceptional presentation standards across all accommodation, grounds and associated facilities.
* Proactively identify and address opportunities for improvement by reviewing cleaning practices, procedures and systems, and suggest practical changes to continuously uplift standards and efficiency.
* Deliver outstanding customer service by adhering to Taronga's Customer Service Charter, responding professionally to guest needs, and contributing ideas that enhance the visitor experience.
* Communicate Taronga's education, conservation and sustainability messages in day‐to‐day interactions with guests and colleagues, ensuring behaviours align with values.
* Work collaboratively within a high‐performing team, fostering positive working relationships and supporting team members to achieve operational and organisational goals.
* Champion sustainability, following established practices and recommending initiatives that reduce environmental impact and support sustainability targets.
* Promote a safe and compliant workplace, adhering to WHS requirements, reporting hazards and incidents promptly, and supporting a strong safety culture.
* Monitor and report issues impacting guest experience, facilities or presentation standards, recording concerns and making practical recommendations to improve outcomes.
Qualifications and Requirements
* Current NSW Driver's License or ability to have existing license formally recognised.
* Pre‐employment Hepatitis A vaccination.
* Current paid NSW Working with Children Check (WWCC), at own expense.
Benefits
* Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo.
* A wide range of discounts on award‐winning accommodation.
* Discounted food and beverage purchases across sites.
* Fitness Passport.
Equal Opportunity Employer
Taronga is an equal‐opportunity employer committed to diversity and inclusion.
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