**Job Description**
We are seeking an experienced Production Support Specialist to join our team. In this role, you will be responsible for the installation and support of high-volume production printers, digital presses, and other equipment.
You will work closely with customers to ensure their printing needs are met and provide technical support to resolve any issues that may arise.
This is a hands-on technical role that requires strong problem-solving skills, excellent communication skills, and a proactive approach to resolving customer issues.
The ideal candidate will have experience working with high-volume production printers, digital presses, or similar equipment and a solid understanding of print workflows, colour quality, and finishing processes.
Key Responsibilities:
* Installation and support of high-volume production printers, digital presses, and other equipment
* Provide technical support to customers to resolve any issues that may arise
* Work closely with customers to understand their printing needs and provide solutions
* Develop and maintain strong relationships with customers to ensure repeat business
Requirements:
* Technical field service experience ideally with production printers, digital presses, or high-volume print systems
* Strong mechanical, electrical, and software troubleshooting skills
* Solid understanding of network connectivity, print servers, and production print environments
* Proven ability to perform in time-sensitive or high-pressure environments
* Excellent organisation, time management, and attention to detail
* Valid Driver's License with a clean driving record
Benefits:
* A collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself
* Ongoing training and development opportunities to enhance your skills and knowledge
* A comprehensive benefits package including a company-provided vehicle, mobile phone, and other tools necessary to help you succeed on the job
* The opportunity to work with a variety of customers and develop strong relationships to drive repeat business
About Us:
We are a leading provider of innovative solutions for businesses. Our mission is to empower our customers to achieve their goals through our products and services.
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles regardless of gender, age, sexual orientation, ethnicity, religion, or disability.