Position Description
Position: Integrated Team Care (ITC) Outreach Worker
Closing Date is Thursday, 7 August 2025, 5.00pm
Fixed Term position to 30 June 2026 with an extension subject to ongoing funding.
Location:Galambila Aboriginal Health Service
Pay structure:Galambila General Enterprise Agreement 2017
Hours per week38
Responsible toCommunity Programs and Engagement Manager
Our Values → Respect ↔ Accountable ↔ Inclusive ↔ Compassion ↔ Empowerment
Our Purpose → Culturally appropriate care that ensures the best possible health and wellbeing outcomes for those on Gumbaynggirr Land
Our Vision → Greater choices for our mob to improve health for all stages of life
Objective
The Integrated Team Care Service aims to improve health and access outcomes for Aboriginal and
Torres Strait Islander people with chronic health conditions.
The ITC Aboriginal Outreach Worker has the primary responsibility of connecting with Aboriginal and Torres Strait Islanders clients and their families to seek to increase the efficiency and effectiveness of health services.
Clients/patients, particularly those at risk of poor health outcomes, will be assisted to improve coordination of care between mainstream primary care and the Aboriginal and Torres Strait Islander health sector.
Role responsibilities
The ITC Outreach Worker will be responsible for:
• contributing to improved treatment and management of chronic conditions for Aboriginal and Torres
Strait Islander people enrolled in the ITC program;
• improve access to appropriate health care through care coordination and provision of supplementary
services for eligible Aboriginal and Torres Strait Islander people with chronic disease;
• foster collaboration and support between mainstream primary care and the Aboriginal and Torres
Strait Islander health sector; and Improve the capacity of mainstream primary care services to deliver culturally appropriate services to them
• arranging the required services as outlined in the patient’s GP Management Plan, such as
accessing allied health practitioners and medical specialists.
• educating and providing patients with relevant resources and educational material on their chronic disease to support their better understanding and self-management
disease to support their better understanding and self-management.
• assisting patients to adhere to treatment regimens - for example, assisting with medication
compliance.
• assisting patients to connect with appropriate community based services such as those providing support for daily living
•assisting patients to participate in regular reviews by their GPs.
•co-ordinating specialist, allied health and/or specific burden of disease clinics;
•accompanying ITC clients to travel to and from health appointments.
•conducting home visits and outreach when appropriate;
•client health care coordination;
•working with a partner GP to co-ordinate and support patients to come back to the clinic for results and/ or follow up care;
•assist clients with referrals to external allied health and community service organisations;
•identify barriers that may impact on client’s access to health services and provide feedback to Senior staff and assist with the implementation of solutions;
•work collaboratively within multidisciplinary healthcare teams to achieve better health outcomes for Aboriginal people and communities, and play a key role in facilitating relationships between Aboriginal patients and other health professionals; and
•promote health assessments as an essential component annual client care.
Selection Criteria:
Essential
1.Determined: Researchers options and sets a clear path; deals with obstacles and impediments; has clear goals.
2.Analytical: Presents clear and logical arguments; takes a systematic approach when building towards improvements.
3.Flexible: Adapts to changing circumstances; prioritises work and addresses what is most important; takes advantage of new and emerging opportunities.
4.Resilient: Recovers from setbacks; learns from experience and identifies areas for self development.
5.Client focused: Prioritises needs of clients; aims for the best outcomes for clients; follows through with commitments.
6.Collaborative: Works with others to achieve common goals; engenders a spirit of teamwork; inspires trust.
7.Supportive: Encourages others to attain goals; listens actively and inspires confidence; demonstrates empathy when confronted with adversity.
8. Confirmation of Aboriginality from a recognised Aboriginal Organisation.
Desirable
1.Previous experience in the health sector
Licence
1.Current ‘C’ Class driver’s licence is mandatory for this role.
Qualifications:
Please note Galambila Aboriginal Health Service considers that being Australian Aboriginal is a genuine occupational qualification under s.14 of the Anti-Discrimination Act 1977 NSW – the successful applicant will need to provide documentation that they are recognised by the Aboriginal Community as being of Aboriginal descent.
Workplace responsibilities
•Work as a team member, seeking support, guidance and direction as required;
•Attend meetings and undertake training as appropriate to the role of ITC Outreach Worker;
•Perform any other duties consistent with the terms of employments as may be directed or implied from time to time; and
•Participate in staff performance reviews.
Workplace Health and Safety responsibilities
* Must have had at least 2 COVID vaccinations
•Follow defined WH&S and injury management policies and procedures;
•Take reasonable care for the safety of others in the workplace;
•Ensure organisational compliance with any requirements of the WH&S Act and other legislation with regard to health, safety and welfare in the workplace;
•Not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare in compliance with the WH&S Act or other legislation;
•Report all accidents or incidents which did, or could have resulted in, injury to others in the workplace or damage to property;
•Report all hazards or potential hazards;
•Be familiar with emergency evacuation procedures and participate in regular training in safety procedures; and
•Provide input into regular safety inspections for their department.
Child Protection Responsibilities
•Be familiar with and adhere to legislation in relation to Child Protection and comply with NSW Health Frontline Procedures for the Protection of Children and Young People;
•This appointment is subject to a satisfactory clearance for a police check and a clearance for working with Children undertaken by the Office of the Children’s Guardian (NSW).
Continuous Quality Improvement responsibilities
•It is the responsibility of each staff member to be aware of the contents of the policy and procedures manuals and work within the principles contained therein.
•Each staff member is expected to be committed to quality service and to participate in activities to enhance continuous quality improvements in the workplace.
Non Smoking Policy
Galambila provides a smoke-free work environment and promotes a no-smoking culture for staff where they are encouraged and supported not to smoke.
Closing Date is Thursday, 7 August 2025, 5.00pm
The Organisation:
Galambila Aboriginal Corporation trading as Galambila Aboriginal Health Service is an Aboriginal Community Controlled Health Service located in Coffs Harbour, NSW. Galambila is a leading provider of high quality, culturally relevant, comprehensive primary health and related care services. Galambila serves the Aboriginal communities of Coffs Harbour, Urunga, Bellingen and Woolgoolga.
Important Information
Salary
• A competitive salary package with a base salary negotiable based on experience and the ability to salary sacrifice;
• 12% superannuation;
• Additional 5 days sick leave per year;
• Additional leave for NAIDOC and Christmas; and
• Additional 10 days paid study leave per year.
How to apply
To apply for this role you will need to provide:
• Your updated Resume; and
• A one page cover letter addressing the capabilities relevant to the role.
You can submit your application directly by email to HR@Galambila.org.au or online at
For further information or inquiries please ring
Jen Blackburn on 02) 6652 0800