As a Receptionist for Allied Business Support Australia (ABSA), there is a responsibility to be the first point of contact, not only for us but for the many clients we take calls for and support. This is a pivotal role for our company and our clients. It is a high pressure role given there are in excess of 60 + Client lines to be answered, bookings made and rescheduled plus any administration they or we require to keep our business running smoothly.
**JOB TITLE**:Receptionist
**JOB TYPE**:Permanent Part Time
**Job Hours**:
Monday, Tuesday and Thursday 8am - 5pm (note: with a view to increase as the role grows)
**Training Hours**: There is 1-2 weeks of training in house (face to face) in our Caloundra office. These training days will be different to the Job Hours. Training days are Wed - Friday.
**LOCATION**:A mix of working from home and in our Sunshine Coast Office at times (Local Sunshine Coast or North Brisbane applicants only need apply)
**REPORTS TO**:Head of Operations and Director of ABSA
**MAIN DUTIES/RESPONSIBILITIES**:
- Taking inbound and outbound calls and call transfers for 60+ clients
- Performing ad-hoc administration duties
- Taking and ensuring messages are passed to the appropriate staff member on a timely basis
- Ensuring inbox for ABSA and our clients are managed daily with timely responses
- Using 10+ different online booking systems
- Being first point of contact for our clients and their own clients
- Liaising directly with our clients to assist in any administration + reception support that may require
- Completing daily handovers
- Supporting clients and team with Administration as required
**SKILLS & EXPERIENCE**
**Experience**:
- Experience in a reception / customer service role is a must (minimum 1 year)
- Allied Health Background is an advantage but not essential
**Personal Skills**:
- Organisational Skills
- Attention to detail
- Exceptional multitasker
- Excellent verbal and written communication skills
- Courteous
- Strong customer service skills
- Able to meet deadlines
- Able to follow procedures and direction
- Able to take on constructive criticism and learn from mistakes
- Inviting and pleasant phone voice
**Technical Skills**:
- Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)
- Knowledge and understanding of Google Suite and all associated products
- Intermediate IT skills, able to troubleshoot basic technical issues that may arise
- Ability to use many software products at the one time
- Experience in using online booking systems
**Job Requirements**:
- Own Laptop (must be portable for trainings) or portable PC with the ability to replace and upgrade as needed
- Fast speed Internet - (we will require you to do an internet speed test)
- Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed
- Headset
- 2nd Monitor
- Quiet home office with no background noise
- Ability to travel and work from our Sunshine Coast office as required and for training
**PERFORMANCE GOALS**:
- Complete administration tasks on time
- Deal with clients, suppliers and other team members professionally at all times
- All calls are answered within set KPI times
- All time is logged in time tracking software and 90% of rostered time is tracked
- A real team player
- Able to complete a thorough handover to the next shift team
- Ability to work across many online booking systems
- Able to follow direction from Head of Operations and ABSA Director
- Keeping a calm and harmonious team environment
**Job Type**: Part-time
Pay: $23.00 - $25.00 per hour
Expected hours: No less than 25.5 per week
**Benefits**:
- Work from home
Schedule:
- Day shift
Application Question(s):
- Where is your location? Are you local to North Brisbane or the Sunshine Coast?
- Do you have availability to work more hours as the role grows? We are looking for someone who has the flexibility in the week, to take on more hours as the role grows out.
**Experience**:
- Allied Health: 1 year (preferred)
- Reception / Customer Service: 1 year (required)
Work Authorisation:
- Australia (required)
Work Location: In person
Expected Start Date: 08/01/2025