Exp: 2+ years
Base Skill Set : A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level.
- Excellent customer service and communication skills including providing VIP support
- Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
- Support of End User for video conferencing units. Support of mobile devices Duties &
**Responsibilities**: Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. Duties shall include, but not be limited to:
**Diagnosing and troubleshooting desktop system, printer and operating problems **Consulting and instructing users on hardware and software questions/issues
**Collaborate with other IT Services Data Center and Network Infrastructure teams **Install, maintain and upgrade equipment and its associated infrastructure
**Runs diagnostic tests to isolate system problems as well as proactive activities **Operating Systems Windows, OS-X
**MS Office (Windows and knowledge of Mac) software **Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
**Job Types**: Casual, Freelance
Pay: $35.00 per hour
Expected hours: 2 - 8 per week
Schedule:
- Day shift
- On call
Supplemental pay types:
- Overtime pay
Work Authorisation:
- Australia (required)
Work Location: In person