We are seeking a Customer Service Advisor to join our team at Unicrimp Limited, working with the wider Customer Service Team, providing excellent service and support.
About the Role
This role involves overseeing assigned accounts, offering full support to customers and Sales Managers, dealing with any requests they may have, answering switchboard overflow, taking inbound calls, and processing orders.
Main Duties
1. Offering full support to customers and External Sales Managers, dealing with any requests they may have.
2. Answering reception switchboard overflow for the head office.
3. Taking inbound calls and dealing with all enquiries from customers/the external sales team (Sales Managers).
4. Taking phone calls from end users.
5. Processing internet orders using software.
6. Processing email orders using software.
7. Filling all paperwork on to our in-house system.
8. Processing product sample requests.
9. Preparing quotes and lighting schemes.
10. Monitoring customer back orders and call off orders.
11. Maintaining customer information on CRM ensuring that all contact information is up to date.
12. Providing information on part numbers and technical details.
13. Maintaining good product knowledge.
14. Setting up customers for online ordering.
15. Administration support for Sales Managers.
16. Dealing with carriers, chasing deliveries, and obtaining proof of delivery.
17. Making key account outbound courtesy calls.
18. Updating key account data for management reports.
19. Logging and processing warehouse discrepancies.
Essential Skills and Experience
1. Excellent customer service skills, being personable and approachable.
2. Ability to deal with difficult customers while remaining calm and professional.
3. Initiative to find resolutions to problems that may arise.
4. Able to work effectively in a team and manage own workload and time.
5. Accurate and efficient at all times.
6. Basic knowledge of Microsoft Office software would be beneficial.
Benefits
* Option to purchase extra annual leave days.
* Health Cashback Plan.
* Pension Scheme.
* Life Assurance.
* Free Parking.