Description
The Sales Manager, Total Account Management (Sydney) will serve as the commercial leader for one of Australia's most strategically important markets. This role is responsible for overseeing key customer relationships, driving strategic account growth, stabilizing and developing the Sydney sales team, and strengthening our competitive position across the region.
Key Responsibilities
1. Strategic Account Leadership & Customer Engagement
* Serve as the primary sales leader for major Sydney-based strategic accounts.
* Lead executive-level engagement, building strong relationships with key decision-makers and influencers located predominantly in Sydney.
* Conduct regular business reviews, strategic planning sessions, and escalation management with customers.
* Drive growth across strategic accounts by identifying expansion opportunities, cross-business collaboration, and solutions alignment.
* Improve customer experience by ensuring rapid, localized responsiveness and proactive issue resolution.
2. Team Leadership, Coaching & Performance Management
* Provide daily on-the-ground leadership to the Sydney sales team, ensuring stability following recent organizational changes.
* Deliver structured coaching, mentoring, and field engagement to support newer or transitioning account managers.
* Manage performance expectations, including oversight of performance-managed and part-time employees to restore team health.
* Build a cohesive, high-performing culture focused on accountability, customer centricity, and execution excellence.
3. Market Development & Growth Execution
* Lead the strategic development of the Sydney market, identifying untapped opportunities in emerging industry clusters and regional headquarters.
* Collaborate with other business units and cross-functional teams to support multi-division initiatives and maximize share-of-wallet.
* Monitor competitive activity and execute strategies to protect and grow market share, ensuring parity with competitor senior leadership presence in Sydney.
* Drive improved regional performance, shifting Sydney from negative LC growth toward sustainable revenue expansion.
4. Operational Management & Cross-Functional Alignment
* Strengthen coordination with service, marketing, operations, and technical teams based in Sydney to ensure seamless customer delivery.
* Improve field visibility by engaging regularly with frontline staff and operational teams, addressing challenges in real time.
* Streamline processes and reduce inefficiencies that arise from remote management, maximizing productivity through reduced travel and increased local presence.
* Oversee pipeline management, sales forecasting, and operational planning for the Sydney region.
5. Customer Experience & Escalation Management
* Ensure high service performance and customer satisfaction through proactive engagement and oversight.
* Lead escalations directly with customers and internal teams to ensure timely resolution and maintain trust.
* Establish a rhythm of frequent customer touchpoints, including site visits, strategic planning sessions, and quarterly reviews.
6. Talent Development, Retention & Succession Planning
* Strengthen employee morale and retention by providing consistent leadership presence and support.
* Lead capability development, skill enhancement, and succession planning for the Sydney team.
* Create a culture of continuous improvement and professional growth, reducing turnover risk in a volatile team environment.
7. Strategic Leadership Presence
* Represent the company as the senior commercial leader in Sydney, demonstrating commitment to the market and customers.
* Reinforce trust among internal and external stakeholders through visible, consistent, and empowered leadership.
* Serve as the Sydney-based executive counterpart for major accounts, aligning strategic decisions and long-term partnerships.
Key Performance Indicators (KPIs)
* Orders and LC growth for the Sydney region
* Strategic account penetration and customer satisfaction
* Team stability, performance improvement, and retention
* Reduction in escalations and improved response times
* Competitive win rates and market share protection
* Cross-business collaboration outcomes
* Pipeline accuracy and execution discipline
Qualifications
* Proven experience in strategic account leadership, preferably in a complex B2B environment
* Strong capability in team leadership, coaching, and organizational stabilization
* Ability to engage senior customer stakeholders with executive presence
* Deep commercial acumen and a track record of delivering growth
* Excellent problem-solving, operational discipline, and communication skills
* Willingness to be field-facing, agile, and customer-centric daily
* Bachelor's or master's Degree or equivalent plus directly relevant experience.
* 5-10 years' experience formally or informally leading people, projects and/or programs for entry to this level.
* Location Sydney NSW
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 50% of the Time
Shift: Day
Duration: No End Date
Job Function: Sales
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