Sales & Cruise Ship Support | Cruise Whitsundays
Sales & Cruise Ship Support | Cruise Whitsundays
1 day ago Be among the first 25 applicants
This range is provided by Journey Beyond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$70,000.00/yr - A$70,000.00/yr
Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About The Role
Join our team as the Sales and Cruise Ship Support. Reporting to the Sales and Marketing Manager, this role is a key part of the Cruise Whitsundays Sales & Marketing team, responsible for coordinating all cruise ship business, supporting merchandise operations, and assisting with broader sales administration. The position contributes to revenue growth, guest satisfaction, and smooth operations across cruise ship days and various sales channels.
Key responsibilities will include, but not limited to:
* Coordinate and manage all aspects of cruise ship visits, including schedules, logistics, berth assignments, and guest movement, ensuring seamless operations
* Provide on-the-ground assistance during ship days, including the setup and pack-down of terminal equipment and wayfinding to enhance guest experience
* Liaise with internal departments, including operations, reservations, and ground staff, as well as external agencies like Border Force and security, to ensure safety, efficiency, and adherence to regulatory requirements
* Oversee daily operations of gift shops at the terminal and on vessels to ensure high standards of retail displays, stock levels, and guest service
* Manage inventory processes, including stock deliveries and transfers between locations, while collaborating with suppliers and merchandise teams to curate an appealing product mix
* Maintain strong visual merchandising and implement regular stock rotation to optimise sales, while using POS systems for sales management, reporting, and inventory reconciliation
About You
We are looking for a dynamic and proactive individual to join our team as the Sales and Cruise Ship Support. The ideal candidate will possess excellent organisational skills and a keen attention to detail, enabling them to effectively coordinate and manage the various aspects of cruise ship visits and retail operations.
To be successful in this role you will have:
* Strong communication skills to build relationships across departments and with external partners
* A passion for delivering exceptional guest experiences, always prioritising customer satisfaction
* Creativity in merchandising and sales strategies to drive revenue growth
* The ability to thrive in a fast-paced environment, managing multiple tasks efficiently and effectively
* A commitment to teamwork and collaboration, supporting colleagues and contributing to a positive work atmosphere
* Proficiency with MS Office and general administrative skills
* Familiar with Customlinc or similar reservation platform
Requirements
* Minimum 2 years customer services/sales experience;
* Minimum 1 year supervisory experience;
* Certificate IV in Tourism or Business Degree is highly advantageous
Benefits
* Generous discounts on Journey Beyond travel and experiences
* An attractive salary and positive work environment
* Study Assistance Policy
* A career with opportunities for progression, transfers, and secondments
* Employee Referral Policy
* Parental Leave program
* Purchased Leave policy
* Private Health discounts
* Employee Assistance Program
* Discounts on Journey Beyond merchandise
* Discounts at the Cruise Café & Bar
* Discounts at the bar on board vessels
* Free public transport
* Salary sacrifice remote area benefits
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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