Burger Urge Shift Supervisor | New Restaurant Launch
Location: Ripley
Burger Urge has been serving up delicious, juicy burgers for over 18 years. We believe burgers should be done right - using premium local ingredients to deliver both classic favourites and on-trend creations.
We're a fast-growing, dynamic restaurant group with a genuine passion for hospitality. We are looking for a hands‐on Shift Supervisor to lead our team at the new Ripley restaurant, delivering exceptional guest experiences and building a positive, high‐performing culture.
We're not looking for a clipboard manager.
We're looking for a leader who thrives on the floor.
The Role
As Shift Supervisor, you'll play a hands‐on leadership role ensuring smooth, high‐quality daily operations, including:
* Leading shifts and motivating team performance
* Delivering outstanding customer service and guest experiences
* Overseeing food preparation, service standards, and product quality
* Maintaining food safety, hygiene, and compliance
* Managing inventory, stock, and ordering
* Ensuring a clean, organized, and high-standard venue
* Handling customer issues confidently and professionally
* Supporting team training, culture, and operational success
* Assisting with marketing and promotional initiatives
You'll set the tone on shift, inspire your team, and make the Ripley launch a success from day one.
Benefits
* Generous employee discounts on food and merchandise
* Career growth and promotion pathways within a fast-growing company
* Strong market position with job security
* A creative and supportive brand culture
What We're Looking For
* 1–2 years' experience in a supervisory role within hospitality
* Strong leadership and communication skills
* Proven ability to deliver exceptional customer service
* Ability to thrive in a fast‐paced, high‐volume environment
* Positive, motivated, and solutions‐focused attitude
* Flexible availability, including evenings and weekends
* Current Food Safety Supervisor Certificate (or willingness to obtain)
* Current RSA certification (or willingness to obtain)
Shift Supervisor | Brand New Ripley Location • South Ripley, QLD, AU
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