We are seeking an experienced customer service rep who has sales experience in our small family business.
The office is situated within a residential property, providing a unique and comfortable working environment that enhances creativity and collaboration.
**About You**
- Minimum 2 years Customer Service experience _preferred_ but not essential as training will be provided.
- Experience with working in transport/logistics or removalist company - highly favoured but _not required_.
- Proven ability to work under pressure or in fast paced environments
- Experience in making and taking inbound and outbound calls
- Must have own transportation or able to make own way to office in Fairfield Heights
- Able to start immediately and provide recent job reference
- Scheduling bookings and overseeing calendars
- Accessing, modifying, and storing records and documents
- Ensuring the office area is organised and tidy
- Administrative tasks such as filing, scanning, word processing, data entry
- Submitting and processing client services
- Working to and achieving key performance indicators (KPIs) and targets
- Responding to enquiries about quotes, services, and how we can assist customers
- Updating and maintaining records of customer interactions
**Job Type**: Part-time
Pay: $25.00 per hour
Expected hours: 21 per week
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Shift work
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (required)
Work Authorisation:
- Australia (required)
Work Location: In person
Application Deadline: 22/11/2024
Expected Start Date: 25/11/2024