A global technology company is seeking a Technical Support Specialist in Melbourne. This role involves troubleshooting and resolving complex software issues while delivering exceptional customer service through various channels, such as phone and email. The ideal candidate will have at least 3-4 years of experience in a customer-focused environment, preferably in technical support, and possess strong communication skills. Proficiency in Salesforce Service Cloud and Genesys systems is necessary, along with a commitment to customer satisfaction.
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