Ready to make a splash in your career? WaterNSW is seeking an experienced
Customer Services Officer (full-time, permanent)
to join our team.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state.
This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a rewarding career.
Our perks and Benefits:
Work a 9-day fortnight at Full Pay on the Enterprise Agreement.
Up to16 weekspaid parentalleave.
Fertilityleave.
Professional development and educationalassistance.
Access to remote area benefit packaging – based on work location.
Salary starting from $ 88,****** base + 12% super.
And so much more
What you'll do:
Provide efficient and quality service and information to customers and stakeholders to improve the understanding of the regulatory requirements and options for securing and managing water access licences and approvals within the legislative framework and WaterNSW standards.
Evaluate and interpret customer needs and expectations, research information and source advice to accurately respond to customer enquiries and/or complaints consistent with legislation and other regulatory instruments.
Accept, process, and coordinate customer transactions, promptly and in accordance with relevant procedures, to ensure sustained customer satisfaction.
Resolve where practical or elevate problems to the appropriate alternative source in accordance with escalation procedure to enable effective resolution.
Collect and record data into the required business systems within a timely manner to ensure accurate provision of information to customers and generate accurate reporting for information and education purposes.
Utilise existing processes and procedures efficiently and effectively to identify and provide input on issues and opportunities for operational performance improvement.
What we are looking for:
Demonstrated commitment to quality customer service.
Well-developed analytical and problem-solving skills.
Experience working in a call centre environment.
Experience working in government and/or a highly regulated industry.
Current NSW Drivers Licence.
How we will support you:
At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.
When it comes to working in an office, we work in a hybrid way. If you're required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opport unities for women.
More about our team / culture:
No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.
WaterNSW operates the state's dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state's water, delivering two thirds of all water used in NSW.
We're the people taking care of the state's water at the source – capturing, storing, delivering. Find out more at waternsw.com.au.
Please note applications for this position will close on 19th November ****, 5.00pm.
You must have full work rights in Australia to qualify for all positions at WaterNSW.
We are a **** Circle Back Initiative Employer – we commit to respond to every applicant.
Privacy and collection of your personal information
If you apply for a position via our website or, WaterNSW may collect your personal information. Please visit WaterNSW's Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.
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