Position Description
Senior Administrator
What will you be doing?
As our Senior Administrator, you'll become part of an integral team that manages the workflow, customer service and experience within our office. Our administrative team play a pivotal role for our sales and property management teams, performing a range of tasks to assist in the seamless delivery of their services. Our administrative teams take care of our reception duties and subsequently, you'll likely become one of the first faces our clients see and voices they hear.
Who is OBrien Real Estate Clark?
If you're interested in joining our family it's important that we get to know each other, allow us to go first:
OBrien Real Estate | Clark - is a family owned and operated business and as such we take recruitment into our family very seriously. As a Real Estate agency, we're in the business of helping our clients buy, sell and lease properties, the vehicle for this is through building and maintaining our personal networks and the method is through honesty, integrity and always doing what's right for our client. To us these traits are invaluable and as such, non-negotiables.
What's important to our business?
Our business is built on five values and beliefs, we enact these every day and the same would be expected of you:
Family
Our colleagues are our broader family, assist when needed and when in need.
Mutuality
Respect our colleagues and our clients as you would like to be respected.
Realising potential
Unlock your full potential, encourage and support your colleagues.
Embrace change
Strive for excellence; be open-minded and willing to embrace change.
Health and Energy
Work towards being well balanced within yourself.
In short, we recognise that we're a well-connected part of a growing community and we work together to do our best and give our best whilst always trying to find ways to do it better.
What would be your duties and responsibilities?
Administration and Reception
As the Senior Administrator, you will lead a small reception/admin team providing strong guidance and support. You will model the professional workplace skills that they aspire to attain. You'll be working from our reception desks in our front-of-house. Working in this role you'll be exposed to the range of issues, challenges and opportunities our clients present which will fast track your real-estate education. Whilst working in this position you'll be responsible for greeting clients, assisting with client enquiries in person, via phone and over email. You'll also ensure the office is well presented and that other departments such as rental, sales and management have any administrative needs met.
Internal Communications
In this role, you'll be at the centre of a lot of communication, from staff to clients, from clients to staff, you'll become an expert in using our internal communication systems to ensure messages are passed on and acted upon, assisting us to maintain a high standard of customer service.
Property Management Team
What will be exciting about this role is that you'll be exposed first hand to all that our business offers. You will assist our Property Management team with rental files, taking tenancy applications and information, receipt payments, update property listings, provide rental lists to prospective tenants and assist with general enquiries.
Sales Team
You'll get to know our Sales Team and their processes, you'll assist by uploading and completing sales files, managing brochures and resources, alterations to listings, enquiries (walk-in/phone/online), settlements and database/contact management. Your customer service and internal communication will combine to create sales opportunities.
Marketing
You will assist our content marketer with stock control, creating settlement and renter gifts, helping with miscellaneous events and passing on marketing enquires i.e. sponsorship requests. Marketing supports you with communicating to suppliers and creating any customised documentation required.
Other Duties & Tying It All Together
In this role and in a team like ours, there will always be opportunities to grow and take on new challenges; there will also always be bins that need taking out, meeting rooms that need a tidy up and a list of tasks to ensure we're providing a great service to our clients. Joining our administrative team, you'll be ready to roll up your sleeves and get it done.
What important skills/qualifications do you require?
* Leadership – you will model the five OBrien values and beliefs.
* People skills, it's not a qualification but it should be.
* Organisation and time management skills.
* Customer service, you'll constantly set a high standard for internal and external customer service.
* Teamwork, you'll be working hard to help everyone in our business.
* Attention to detail, it's vital in this role.
* Initiative, it's what will make you great at your job.
The finer details
* This role reports to the Office Manager.
* A 6-month probation period will apply.
* The role will be based between our Warragul & Drouin offices.
Office location
Warragul: 33 Smith Street
Drouin: 79 Princes Way