Job Title: Operations Support Officer
The Aged Care Quality and Safety Commission is seeking an experienced Operations Support Officer to join their team. As an Operations Support Officer, you will provide high-level administrative support to our Audit and Registration Operations teams.
In this role, you will be responsible for coordinating scheduling and logistical arrangements for audit-related activities, including travel booking and associated administrative support. You will also enter, manage, and share regulatory information accurately within Commission systems to support quality assurance activities and reporting processes.
You will maintain accurate and timely records, including filing and version control, in accordance with Commission standards. Additionally, you will apply sound administrative practices to maintain accurate data integrity, support internal reporting, and ensure consistent access to operational information across the section.
As an Operations Support Officer, you will respond to routine enquiries from stakeholders and escalate complex queries to appropriate team members while maintaining professional relationships to support operations and efficient information flow.
You will undertake a range of administrative activities, including managing correspondence, calendar management, and coordination, organising meetings and preparing meeting records to support daily team operations.
You will also support project-related tasks and team initiatives as required, contributing to operational outcomes that align with Commission priorities.
The ideal candidate will have demonstrated experience in operations, administrative management, and/or project or service delivery roles within a defined framework to support the delivery of outcomes.
They will have strong attention to detail and diligence in quality assurance, with the ability to interpret and adjust data insights to support the delivery of agreed outcomes.
Strong interpersonal and communication skills, both verbal and written, are essential, as well as the ability to foster collaboration, develop, and maintain effective stakeholder relationships across a range of organisational levels.
The successful candidate will have demonstrated ability to manage routine enquiries and appropriately escalate issues as required.
They will have strong organisational and time management skills to effectively operate in a dynamic environment, managing competing priorities, and coordinating team workload to deliver agreed outcomes.
The Operations Support Officer will contribute to continuous improvement and demonstrate initiative to enhance the capabilities and outcomes of the Audit group.