Tech Support Specialist for Agricultural Machinery
We are seeking an experienced and skilled technician to join our team, providing technical assistance to customers in New South Wales. As a key member of our team, you will work closely with customers and internal staff to maximise the efficiency of their machinery using remote and on-site technical support.
The ideal candidate will have experience as a qualified technician or in an agricultural-related role, with strong analytical skills and excellent communication abilities. You will be responsible for setting up displays, receivers, rate controllers, and other advanced machinery systems, guiding customers through machine diagnostics, and helping them make the most of digital tools like Operations Center and Property Center.
Your Key Responsibilities:
* Provide basic precision agriculture support to customers and internal staff
* Monitor and action customer machines, uptime alerts, and connectivity issues
* Participate in regular training to maintain current product knowledge
About Your Skills and Qualifications:
* Experience as a qualified technician or in an agricultural-related role
* Ability to understand repairs and maintenance procedures
* Proficient oral and written communication skills
* Ability to operate with a solutions-focused approach and identify existing/emerging customer needs
What We Offer:
* A healthy work-life balance
* Staff discounts on parts, products, and merchandise
* Annual uniform and PPE allowance
* Access to fleet vehicle discounts
* Exclusive discounts and cashback offers
About Us:
* We are a leading provider of top-notch equipment and exceptional after-sales support
* We operate across NSW and are committed to delivering outstanding service to our customers