Seeking a Clinical Services Officer to assist with a 3–6-month contract with the possibility of extension.
Your new company
Hays Recruitment is proud to partner with a passionate and purpose-driven Carins-based not-for-profit organisation in the search for a highly organised and motivated Clinical Services Officer to support an expanding aged care team delivering services across regional and remote communities.
Your new role
This unique role combines administrative expertise with clinical insight, making it ideal for a Registered Nurse or clinically trained professional looking to transition away from shift work while still applying their skills in a meaningful way.
You will play a key role in supporting service delivery, contributing to quality care outcomes, and assisting with case management and clinical decision-making where required, along with other required administrative tasks within the team.
Key Responsibilities
* Managing and responding to a high volume of phone calls, including triaging enquiries using a clinical lens.
* Providing administrative support to leadership and service delivery teams, prioritising tasks based on clinical risk and urgency.
* Supporting case management activities, including maintaining accurate client records, monitoring care needs, and assisting with follow-ups.
* Applying clinical knowledge to identify risks, provide guidance, and escalate concerns appropriately.
* Assisting in the coordination and review of care-related documentation to ensure compliance and quality standards.
* Raising purchase orders and managing administrative documentation.
* Data entry, reporting, and collation with a focus on service delivery outcomes.
* Supporting facility staff with programme administration while considering individual care needs.
* Collaborating with multidisciplinary teams to support continuity of care.
What you'll need to succeed
You are a proactive team player with a positive attitude and a willingness to step in wherever needed. You bring both strong administrative capability and a valuable clinical perspective.
You will demonstrate:
* Excellent communication skills across all levels
* Strong time management and attention to detail
* Ability to multitask in a fast-paced environment
* Sound problem-solving skills and initiative
* A person-centred and culturally sensitive approach
* Flexibility and a “can-do” attitude
* Demonstrated experience in an administrative role
* The ability to competently learn new systems and be comfortable using Microsoft Office
* Clinical qualification (e.g. Registered Nurse or similar) strongly preferred
* Experience in aged care, disability, mental health, or NDIS
* Blue Card (Working with Children) or ability to obtain
* NDIS Worker Screening Clearance or ability to obtain
* NDIS Worker Orientation Module “Quality, Safety & You” (or ability to obtain)
What you'll get in return
In return, you will receive the following:
* Monday–Friday role (no nights or weekends, ideal for work-life balance)
* Opportunity to step back from frontline clinical work
* 3–6 month contract with potential for extension
* APS6 Hourly Rate + Super
* Flexible working arrangements
* Career development opportunities
* Employee Assistance Programme (confidential support)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to **********@Hays.com.au, or call Grace Dunn now on 07 4049 2***
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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