Job Title
Senior Analyst Relationship
Job Description
Job Overview & Purpose:
The Senior Analyst (Relationship) forms part of the Regional Team, whom collectively provide valuable prudential and client relationship support to Account Managers (Rural and Branch Managers) to enable them to develop new business, manage existing client accounts and to enable our clients to reach their goals and aspirations.
A Senior Analyst (Relationship) is responsible for acting as an additional formal point of contact for client, client advisors, oversight of journey from client request to settlement, responsible for initiating all associated branch prudential management tasks, comprehensive CDD risk analysis in AML/CTF, KYC requirements and other associated day to day operational tasks. A Senior Analyst's (Relationship) skills and experience will be drawn upon to coach and mentor other members in the team.
Key Responsibilities & Accountabilities:
• Actively support the Account Manager(s) in responding with a high level of proficiency to the requirements of new and existing clients across all regions within Country Banking.
• Promote a culture of recognising the value of collaboration by engaging in effective and valuable communication with Account Managers in deal planning to meet client expectations.
• Experienced in the preparation of complex loan applications.
• Knowledge and experience to be able to undertake this work independently or as an active member of a deal team for these applications.
• Knowledge and experience to interpret and execute branch prudential management tasks, complex CDD risk analysis in AML/CTF, KYC and other associated operational tasks.
• Liaise with all relevant parties to ensure that documentation and settlements are processed promptly and accurately.
• Advocate best practice within the region and when undertaking work as allocated by Branch Manager.
• Utilise appropriate workflow tools and processes to provide key stakeholders with clear oversight on workload and capacity.
• Collaborate with Account Managers on client reviews in line with Bank policy and procedure.
• Monitor loan arrears and accounts in excess liaising with Rural Manager(s) and taking the appropriate action as directed from a commercial and prudential perspective.
• Work collaboratively with Branch Manager, Account Managers and Risk & Compliance Manager to foster an environment of continuous improvement within Country Banking.
• Act as a mentor to other Analysts (Relationship) and Associate Analysts (Relationship) within the Region.
• Develop and maintain strong internal relationships within the broader Rabobank network.
• Ensure compliance with the Bank's policies and procedures at all times including Audit, Credit, Compliance and Business Continuity.
• Attend farm visits with Account Manager in negotiation with the Branch Manager.
• Undertake administrative work as required, including responding to telephone and branch enquiries and general liaison with clients, other service providers, branches and other stakeholders.
• Other duties are directed.
Qualifications:
• Tertiary qualifications in agriculture, business, finance or related discipline.
Experience:
• Minimum 5 years of experience in a similar role or within banking, finance or agriculture (as a guide).
• Strong Experience working within a customer service environment
Knowledge:
• Strong knowledge of rural industry.
Skills:
• Ability to interpret and execute branch prudential management tasks and other associated operational tasks.
• Strong understanding of risk analysis in AML/CTF and KYC requirements.
• Possess a strong understanding of sophisticated and complex client structures.
• High level of communication both written and verbal.
• Highly proactive, adaptable and flexible in their approach to work.
• Ability to develop and maintain strong relationships with key internal and external clients.
• Capacity to work towards timeframe and manage client expectations.
• Highly developed planning and organisational skills to manage competing priorities.
• Ability to work effectively within a Team environment and provide supervision and guidance when needed.
Rabobank Global Behavioural Skills (Foundation):
• Storytelling - Organizes insights and defines a logical flow to tell a story
• Service Orientation - Takes accountability for providing a high level of service quality towards clients, sustaining client relationships
• Judgement & Decision-Making - Considers the relative risks and benefits of potential actions to make the most appropriate decision
• Collaborating - Takes responsibility for both personal and team goals, while actively seeking and valuing the ideas, opinions and contributions of others
• Complex Problem Solving - Identifies problems and reviews related information, to develop and evaluate possible solutions
• Coaching - Guides and supports peers in improving performance and expand, refine, and build new skills
• Emotional Intelligence - Is aware of own and others' behaviors and attitudes and understands why people react as they do
• Creativity - Comes up with new ideas, brings in new perspectives and experiments with other approaches to work related challenges, contributing to our mission
• Self-Reflection - Takes time to reflect on own strengths and weaknesses, by asking feedback and uses this to develop and grow
• Agility - Demonstrates the ability to change own actions, course or approach in a changing situation
• Negotiating - Brings different perspectives together and tries to reconcile differences
• Networking - Builds local and global relationships (both in and outside Rabobank) that are honest, sincere, and of value to both parties to make a contribution to the strategic goals of Rabobank and our mission
Values & Agreed Standards:
Global Values:
• We are always client-focused and decisive.
• We work with courage and conviction.
• We are professional and considerate.
• We bring out the best in each other and are committed to keep learning.
RANZ Standards:
• I go the extra mile for my clients.
• I dare to make a difference for the world I live in.
• I'm doing the right thing exceptionally well.
• I support you to make you better.