The Role (Melbourne):
Be the calm in the chaos. You’ll run point on client queries, keep work moving, and make every interaction count.
Own the details. Protect the experience. Elevate our reputation—every day.
We value in-person collaboration in our Melbourne hub to create moments that count.
What you’ll be doing
- Triage and resolve client queries across phone, email, and chat —fast.
- Coordinate with Sales, Product, and Customer Success to unblock issues.
- Manage onboarding tasks, account updates, and scheduled actions.
- Keep CRM notes spotless and current—always.
- Track SLAs, escalate risks early, and close the loop.
- Spot patterns, propose fixes, and improve the playbook.
- Champion a world-class client experience.
About You
- You’ve worked in client service, support, coordination, or operations.
- You write clearly, speak confidently, and listen actively.
- You juggle priorities without dropping quality.
- You’re fluent with CRM and productivity tools.
- You stay composed under pressure and solve problems with intent.
- Construction or SaaS exposure is a plus.
Fit check—who thrives here
- Agency Account Coordinators ready for ownership.
- SaaS Support or CX Specialists craving broader impact.
- Project/Admin pros who love structure, pace, and people.
What you need to know
- It’s fast-paced. You’ll move quickly between clients, systems, and priorities—sometimes all at once.
- It’s accountable. Clients rely on you to close the loop, no excuses.
- It’s rewarding. You’ll see the direct impact of your work—happy clients, smoother processes, and real recognition.
- It’s a launchpad. Many in this role grow into Customer Success, Project Coordination, or Operations.
Why Hubexo
We’re not here to coast—we’re here to challenge, grow, and build better. For our people and for our customers. That means we’ll expect a lot from you: ownership, precision, and a drive to lead by example. In return, you’ll get the space to dream big, take smart risks, and be seen, heard, and valued.
At Hubexo, we are united by our vision to empower the construction industry with our innovative insights and technology.
We like to dream big and thrive together.
If you’re ready to be part of one global team that is helping to shape the future of construction and build a better world, join us!
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service and Project Management
- Industries: Software Development and Building Construction
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