Job Overview:
We are seeking a highly skilled and experienced Support Specialist to join our team.
* The successful candidate will be responsible for providing exceptional customer service via multiple channels, including phone, email, live chat, and online help resources.
* Key tasks include investigating and resolving customer queries in a timely and empathetic manner, maintaining accurate customer records, and processing deposits as required.
A strong background in a call centre or fast-paced customer-facing environment is essential, along with excellent communication skills and the ability to handle complex or sensitive matters.
This role offers the opportunity to work with a dynamic team, leveraging your expertise to deliver outstanding support and drive business success.