Let's Talk About Work That Actually Means Something
If you're great with people, skilled at guiding clients towards great care outcomes, and love solving problems - this could be the opportunity for you.
At Trilogy Care, we help older Australians stay independent and in control of their lives through self-managed care. That means supporting them to make their own choices, their way. We're growing fast, and we're looking for empathetic, curious, and capable people to join our Care team.
This isn't aged care the way it used to be. We're building something better, and we'd love your help.
What You'll Do
Office-based role providing case management and support via phone and email to a dedicated portfolio of clients
Partner with clients to create, review, and adjust personalised care plans – ensuring they understand their options and make the most of their package
Build trusted relationships with clients, families, and providers by navigating complex issues and sensitive situations with professionalism and care
Confidently handle challenging conversations, guiding clients towards positive decisions that improve their independence and quality of life
Provide clear education around care budgets, helping clients see opportunities to access more services and get the best value from their package
Proactively identify risks and opportunities to enhance client outcomes, ensuring safe, high-quality care supported by accurate documentation
Contribute to a positive team culture through shared learning, collaboration, and a proactive approach to client success
What You'll Bring
Customer service or call centre experience (case management, client support, or account management highly regarded)
Confidence managing fast-paced, phone-based interactions with empathy, professionalism, and influence
Strong communication skills, including the ability to educate and guide clients through complex conversations
A proactive approach to uncovering opportunities that help clients make the most of their care package
Calm, solutions-focused mindset when challenges arise
Comfortable using multiple systems, including Microsoft 365 and CRMs, with the ability to quickly learn and adapt to new technology and digital tools
Organised, adaptable, and able to manage competing priorities in a dynamic environment
Why Trilogy Care?
Expansive new King Street office with excellent facilities, close to public transport, cafes, and restaurants
Vibrant business & team culture with regular social events
Ongoing training workshops and support from Learning & Development, peers, and managers
Career progression opportunities across the department
Salary packaging options to boost your take-home pay
Access to Fitness Passport to support your wellbeing
EAP support for you and your immediate family
Employee discounts on groceries, fuel, utility bills, wellness and more
Unlock your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team Whether you're in care, finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
Please note
To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
Your application will include the following questions:
Which of the following best describes your Australian working rights?
Are you comfortable with this being an in-office role? (8:30am to 5pm, Monday to Friday)
Are you comfortable with the full-time nature of this role and the annual salary of $65,000 + Superannuation?
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