Some careers have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market‑leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in‑country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards. The purpose of the Head of Global Payments Solutions Operations is to ensure day‑to‑day operational activities across Payments is completed to a high standard and in line with the Global Stewardship framework. The role holder will be responsible for driving streamlining and transformation and managing a robust control environment across all services within the region to support a fast‑growing GPS franchise. This position has a total of 65 reports from which 10 onshore and 55 offshore.
Your main responsibilities will include:
* Deliver exceptional customer service and operational performance across Payments Operations, ensuring alignment with business objectives and global standards.
* Drive continuous improvement through automation, process optimisation, and effective use of operational management tools.
* Lead and develop a high‑performing, flexible Payments team, fostering an inclusive culture and supporting talent development.
* Manage operating costs and achieve sustainable cost savings at the country level.
* Collaborate with regional and global stakeholders to support transformation initiatives and ensure strategic alignment.
* Maintain robust risk management and compliance, addressing operational, fraud, credit, and regulatory risks.
* Demonstrate strong experience in operations management, risk management, and transformational change, with flexibility to work independently and travel as required.
To be successful in this role, you will need:
* The jobholder must be familiar with the global financial services environment, as well as current and emerging operations best practice. Payments experience is preferred
* Extensive Operations Management or related experience and a proven track record in delivery
* Experience using a range of data sources to prioritise resource allocation
* Strong experience in managing risk
* Strong relationship management and program / transformational change management skills
* Given the role is part of a larger Payments leadership team, the jobholder is required to adopt a flexible approach in terms of work location and working hours with significant travel required at times. The jobholder would not be subject to close supervision and will be expected to exercise initiative and judgment in proactively overcoming obstacles to success.
This role will only consider those who currently hold Australian or New Zealand Permanent Residency/Citizenship or unrestricted work rights in Australia.
HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will never communicate to applicants via non‑HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.
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