The Opportunity:
Reporting initially into the executive team, you'll take responsibility for BAU IT operations while driving several practical, high-impact technology initiatives in a low-maturity environment. This is a delivery-focused contract role, suited to a senior IT operator who is comfortable rolling up their sleeves, working autonomously, and taking full ownership of IT across the business.
The focus is on ensuring the core Microsoft environment, end-user experience, security posture, and vendor delivery are operating effectively and improving rapidly.
What You'll Be Doing:
* Acting as the sole internal IT lead, owning IT end-to-end
* IT operations, device management, access and permissions
* Hands-on delivery across Microsoft 365, SharePoint (permissions remediation), and Azure AD
* Managing and holding accountable outsourced IT service providers
* Advising the business on practical automation, AI and Copilot opportunities
* Translating technical issues into clear, commercial language for stakeholders
* Ensuring appropriate cybersecurity, governance and compliance are maintained (without over-engineering)
Environment & Stack:
* Microsoft 365 & Azure AD (Copilot exposure highly regarded)
* SharePoint, Power BI
* Cloud-first, SaaS-heavy environment
* Snowflake data platform (future-facing)
What We're Looking For:
* Proven experience in hands-on IT leadership or senior IT consulting roles
* Strong Microsoft ecosystem expertise (M365, SharePoint, Azure)
* Experience delivering outcomes in SME or low-maturity tech environments
* Strong vendor and service provider management capability
* Confident communicator who can engage everyone from payroll to exec
* Pragmatic, delivery-focused, and comfortable making decisions independently
Location & Working Model:
* Melbourne-based role (majority of staff)
* 4 days per week onsite, 1 day WFH