At MiCare, we are seeking a highly skilled Service Coordinator to join our team. In this role, you will play a critical part in ensuring the seamless delivery of in-home services to our clients.
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* The successful candidate will be responsible for coordinating in-home services for elders, employing a client needs mentality.
* You will deliver services according to stakeholder requirements, quality standards and program guidelines.
* As the first point of contact for clients regarding service arrangements, you will provide exceptional customer service and support.
* Representing MiCare externally, you will engage with different stakeholders, facilitating the transfer of information across stakeholders efficiently.
* You will also support Personal Care Assistants in delivering services, ensuring high-quality care is provided to our clients.
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Requirements
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* Certificate III in Business Administration or Aged Care is essential for this role.
* You should have high-level administration skills, including data entry and computer operations.
* Familiarity with Home Care Standards and compliance is crucial.
* You should understand Occupational Health and Safety requirements.
* Awareness of Employment Awards and EBAs relevant to Direct Care staff is also required.
* A basic understanding of the ageing process is necessary.
* Rostering and coordinating experience, preferably in Aged Care, is highly valued.
* Knowledge of Client Management Systems like AlayaCare is an advantage.
* General office duties and inbound calls experience are also desirable.
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We offer a supportive work environment and opportunities for professional growth and development. If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.