$105,000 – $115,000 per year + Superannuation
Industry Skills Advisory Council NT (ISACNT) is an independent not-for-profit organisation that provides advice and gathers intelligence on training package development, workforce development, skills shortages and workforce solutions in the Northern Territory.
The Research & Projects Assistant Manager will manage research, intelligence and projects across the organisation, while supporting the coordination and leadership of the Research & Projects team and ensuring delivery and compliance across organisational contracts.
SPECIFIC DUTIES
Research & Projects
Develop and manage relevant research and projects across the organisation.
Identify priorities and undertake research on the current and future needs of specific workforce sectors.
Gather, analyse, interpret, and report on industry data and other information and research related to current and future workforce needs, labour markets and skill development initiatives and strategies.
Use quantitative and qualitative data to identify baselines, trends, and differentials.
Perform research SWOT/SCOT analysis.
Project manage research projects and work with team members to identify project goals, research methods, variables, milestones, validation, and evaluation through to project completion.
Conduct stakeholder engagement, forums and industry roundtables for research and skills audits to identify gaps.
Collect and report information and meaningful intelligence relevant to the organisation and its stakeholders.
Establish project management systems, and research and reporting methodologies to meet the needs of multiple stakeholders including Government and industry.
Establish systems to manage data from various data sources and utilise the data to provide guidance and share as appropriate with team members.
Prepare extensive reports, papers, articles, social media posts or presentations on the research, data, evidence, and findings for a broad range of audiences.
Develop strong working relationships with key stakeholders and industry peak associations.
Remain fully informed on market trends and developments.
Establish and maintain networks with relevant research and data organisations, government, and relevant agencies.
Manage and/or participate in evaluation projects to ensure results are achieved.
Work collaboratively with internal and external teams to achieve shared or specific outcomes.
Participate in conferences, committees, industry forums and networking events, including public speaking.
Manage and deliver presentations and public speaking.
Participate in strategic planning activities as required.
Undertake professional development, intrastate and interstate travel associated with the role when and if required.
Perform other duties commensurate with skills and experience, as directed.
Quality Management System
Ensure that the relevant QMS is effectively implemented and maintained throughout the organisation.
Assist the Research and Projects (R&P) Manager to define the scope of the QMS, including its processes, procedures, and policies for relevant departments.
Identify and assess risks and opportunities that may impact the QMS and taking appropriate action to address them.
Take a leading role to foster a client focus, to develop best practice and continuous improvement.
Develop, implement, and monitor compliance with policies and procedures.
Identify opportunities to improve policies and procedures and resolve identified discrepancies.
Coordinate and assist with any internal audits, quarterly or as required.
Management
Support an environment across all offices that will encourage a professional, productive, and friendly workplace.
Assist the Research and Projects (R&P) Manager to manage and directly supervise the Research and Project team, other departments on request by the Operations Manager/CEO.
Minimum 1-2 years experience supervising teams is required for this management role.
Provide ongoing feedback to their team members, both positive and constructive.
Establish effective channels of communication with their team members to ensure a consistent message and direction.
Maintain positive staff morale and high team motivation to sustain corporate morale and help achieve the organisation's goals and objectives.
Support other employees with appropriate training, resources, equipment, and systems.
Always behave in a professional manner and align with the organisation's values.
Prepare reports and other documentation as required by the Chief Executive Officer or Operations Manager.
Customer Service
Provide quality advice and service provision to internal and external clients.
Exercise a high level of interpersonal/customer service skills in dealing with all prospective and existing clients.
Provide timely and accurate advice and information in a professional manner.
Ensure that all communications (telephone, e-mail, and fax) are promptly responded to.
Respond to relevant client complaints in a timely manner and ensure the best outcome for both ISACNT and the client.
Professional interaction with community groups, schools, individuals, and other stakeholders, including regional networks.
Ensure the delivery of quality customer service.
Marketing, Promotion and Company Advocacy
Increase community awareness of ISACNT services and business units.
Create strategic alliances with key stakeholders in regional and remote communities.
Promote and market the ISACNT products and quality service schemes.
Develop and maintain relationships with existing and prospective clients.
Actively source new business and marketing ISACNT services to prospective employers/organisations throughout the Northern Territory.
At all times represent ISACNT in a professional and positive manner.
ESSENTIAL CRITERIA
Completion of a Masters/PhD, and relevant experience in a related field.
Demonstrated extensive knowledge of contemporary practices in workforce development and project management.
Demonstrated working knowledge of and experience with contemporary research and analysis, data visualisation and data management methods.
Ability to examine broad workforce issues and propose research projects that will provide an evidence base to support action.
Knowledge and experience of data collection methods.
Acumen with search engines, web analytics and business research tools.
Experienced using CRM programs.
Strong communication, presentation skills, analytical and critical thinking.
Proven ability to operate flexibly within a team setting, taking the lead or working as a team member, with a collaborative mindset and sound professional judgment.
Capacity to drive towards a shared goal whilst navigating competing interests.
Excellent written, interpersonal, stakeholder engagement and negotiation skills.
Demonstrated ability to interact positively and effectively with culturally diverse groups.
Proven ability to deliver to agreed objectives.
Excellent time management skills, including ability to work to a deadline whilst maintaining attention to detail.
Demonstrated ability to deliver high-quality research and project outputs.
Demonstrated experience managing a budget.
LICENCES/TICKETS
Current NT C-Class Drivers Licence
Working with Children's Card
National Police Check
White Card (if applicable)
DESIRABLE CRITERIA
Knowledge of the Northern Territory and National legislation and policies related to Vocational Education and Training (VET).
Knowledge of the ANZSIC and ANZSCO framework.
Knowledge and/or experience with industry and/or Vocational Education and Training sector.
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Your application will include the following questions:
* How many years' experience do you have as a project manager?
* Which of the following statements best describes your right to work in Australia?
* Have you completed a qualification in project management?
* How many years' experience do you have with forecasting for businesses?
* Do you have a current Working With Children (WWC) Check?
* Do you have a current Police Check (National Police Certificate) for employment?
* Do you have a current Australian driver's licence?
* What's your expected annual base salary?
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