(Work-From-Home -Start Immediately) (this is a casual role- please see details below)
Are you based around in Melbourne and looking for a role with real flexibility, meaningful work, and competitive hourly pay?
Our client who is a national
loss adjusting firm
is seeking a
Customer Support Officer
(Claims)
to join their operations –
working remotely
— helping customers with utility-related claims on behalf of a local utilities' provider.
What You'll Be Doing
Be "on call" for a 2-week rostered period, handling inbound customer calls from the Utility Contractors, 24/7 via a dedicated mobile phone when an incident occurs.
Work with existing team members who have been managing the account for several years.
Work collaboratively with field teams, contractors, restorers, and customers to manage incident response.
Use your problem-solving skills to triage, facilitate, communicate, escalate, and resolve issues.
Administer case recording, documentation, follow-ups, and stakeholder updates.
Travel to sites as required.
Why This Role Works for You (WIFM)
Work fully from home (equipment provided) — skip the commute
Meaningful, community-impacting work through a respected national loss adjusting firm
A roster structure that gives you 4 weeks off between 2-week on call periods
Competitive hourly rate + travel / mileage allowance / laptop & mobile phone
Autonomy in your work, with support and explicit process structure
Training and ongoing assistance provided at all times
Ideal for people seeking flexibility or work life balance
Hourly Rate - Competitive hourly rate
What We're Looking For — The Ideal Candidate
You might be a perfect fit if you:
You are a Team Player who thrives on providing positive support to customers in need and support to your colleagues and contributing to the broader goals of the company
Have experience in claims, utilities, insurance, or related fields (preferred)
Reside in Melbourne
Communicate clearly, empathetically, and confidently (phone & in writing)
Can prioritise, manage competing demands, and stay calm under pressure
Are solutions-oriented and customer-centric
Hold a valid driver's licence and have access to a vehicle
Are immediately available or with minimal notice
Start Time & Process
We need someone who can
start immediately
. We'll move fast — please include your availability in your application.
Please Note: Only applicants with full and unrestricted working rights in Australia will be considered. Working holiday visas are not suitable.
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📌 Customer Support Officer (Claims)
🏢 Pinstripe Recruitment
📍 Coffs Harbour