Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
This dynamic role supports one of our most successful teams by providing exceptional customer service and driving sales growth within our business. You'll leverage your previous IT licensing experience to develop strong relationships with existing and new clients, identify opportunities, and support the sales process from proposal to close
This is a fast-paced environment where you'll hit the ground running and have the opportunity to contribute directly to the team's success, with potential for career advancement
Our offices are based in Adelaide, Brisbane, Canberra, Sydney, Melbourne, and Perth. We like to bring people together two days in the office, and we are mindful of the benefits of working from home for work/ life balance
What you'll do
As the Licensing Coordinator you will be responsible for (but not limited to):
* Responding to customer licensing queries, providing quotes, and ensuring all software renewals are kept up to date
* Working with distributors and vendors including managing the orders pre- and post-sales
* Contributing to monthly reporting for external and internal customers
* Attending vendor and distributor training regularly to develop product knowledge and understanding
* Supporting and working closely with Business Development in the day-to-day transactions of their software for clients including
* Ensuring Account Managers and Software Licensing Consultants are kept up to date with all Communications on any Escalations / Issues / Resolutions
* Deal Registration for software vendors where required
* Working with accounts department on various administration tasks for our orders
* Meeting expected Service Levels for customers and internal purposes
We operate with agility, adapting to evolving requirements from customers, technology partners, and internal stakeholders. As needs change, roles may evolve to ensure we continue delivering the right outcomes
What you'll bring
* At least 2 years of ICT experience
* Hands-on experience with software licensing programs from vendors, including Adobe
* A track record of building lasting customer and vendor partnerships
* Skilled at connecting with diverse stakeholders and cross-functional teams
* Clear, persuasive communicator (written and spoken)
* Analytical thinker with solid problem-solving skills
* Detail-focused and organised
* Proactive team player who can also work independently
* Self-motivated with the ability to prioritise workloads and get the job done
Desirable:
* Experience with Xvantage and ZenDesk
If you're a customer-focused professional with a passion for technology and driving sales, we encourage you to apply
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Requirements
#LI-Hybrid