Role Overview
Role Overview
The Senior Systems Officer provides system administration, testing, documentation, and support for an enterprise implementation of Oracle E-Business Suite.
The role ensures stability and accuracy of finance-related applications and supports both ICT teams and business users.
This is a fixed-term position responsible for maintaining system environments, performing scheduled activities, coordinating tickets, and contributing to continuous improvement across key financial systems.
Key Responsibilities
System Administration
Assist with day-to-day system operations, including environment updates, calendar maintenance, and scheduled system checks.
Perform post-clone and post-patch activities, including configuration updates and template creation.
Support disaster recovery testing and environment password maintenance.
Assist with financial system activities such as depreciation overrides, report monitoring, and period management.
Testing & Quality Assurance
Develop and execute system, regression, and M365 upgrade test cases.
Raise and track defects, collaborating with senior analysts and developers to resolve issues.
Support User Acceptance Testing by assisting business users with test plans, execution, and issue resolution.
Ticket & Issue Management
Triage and manage ServiceNow tickets, ensuring timely reassignment, clarification, and closure.
Administer Jira tickets for configuration, development work, QA validation, and final closure.
Maintain accurate documentation across platforms, ensuring tickets reflect completed actions.
Knowledge & Documentation
Create, update, and maintain Knowledge Base Articles and system documentation.
Ensure all processes, test results, and system environment updates are recorded in the appropriate repositories.
Team & Operational Support
Attend team meetings and support daily operational rituals such as Scrum.
Provide coverage for team members when required.
Assist with troubleshooting across Oracle Financials, iExpenses, and iProcurement.
Skills & Experience Required
Practical experience with Oracle E-Business Suite (Financials, iExpenses or iProcurement).
Strong troubleshooting and analytical skills with high attention to detail.
Experience with ServiceNow, Jira, and documentation tools.
Ability to manage competing priorities, communicate effectively, and work collaboratively within ICT and business teams.
#J-18808-Ljbffr