Job Description
Charles Sturt University seeks a visionary leader to drive modernisation of ICT services and shape a customer-focused, service-oriented operating model that supports the university's strategic goals. This pivotal senior leadership role leads the evolution of web, applications, and integration platforms, driving innovation in user experience, learning technologies, and CRM systems.
As Director, Service Delivery, you'll guide high-performing teams that design and deliver tools for students and staff, crafting a seamless digital journey. Your vision will shape how the community engages with technology.
Required Skills and Qualifications
* Strategic thinking and experienced ICT leadership
* Leading large-scale service delivery teams in complex environments
* Driving digital transformation and customer-centric service models
* Managing budgets, contracts, and vendor relationships effectively
* Building strong stakeholder relationships and navigating change with confidence
* Applying ITIL and other service management frameworks to improve performance and accountability
Benefits
* Full-time position
* Fixed-term (up to 5 years)
* Senior remuneration package
Others
The university is committed to building a diverse workforce and values economic, social, and environmental sustainability. We encourage applications from a wide range of backgrounds and experiences to reflect the communities we serve.