Job Opportunity
We are seeking a skilled professional to join our team as an Assistant Manager.
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About The Role
As an Assistant Manager, you will play a key role in driving business growth and delivering exceptional customer service.
You will be responsible for developing and maintaining strong relationships with customers, identifying opportunities for growth, and providing tailored solutions to meet their needs.
With a focus on customer-centricity and relationship management, you will work closely with internal stakeholders to drive business results and achieve sales targets.
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Key Responsibilities
* Customer Relationship Management: Develop and maintain strong relationships with customers to drive business growth and deliver exceptional customer service.
* Business Development: Identify opportunities for growth and develop strategies to acquire new customers and increase share of wallet.
* Product Solutions: Provide tailored solutions to meet customer needs, including account maintenance and customer needs support.
* Portfolio Management: Maintain a well-managed portfolio compliant with all relevant policies and procedures.
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Requirements
* Commercial Banking Experience: Prior experience in commercial banking frontline roles and commercial lending.
* Customer Service Skills: Ability to handle service queries and solve minor issues effectively.
* Communication Skills: Strong communication skills to assist customers effectively.
* Attention to Detail: Attention to detail when reviewing agreements and contracts.
* Credit Assessment: Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors.
* Time Management: Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications.
Keywords: relationship management, customer service, business development, commercial banking, credit assessment.