Overview
At Smartways, we don’t just deliver packages — we deliver life-saving outcomes. As a leader in time-critical and complex healthcare logistics, our work ensures patients receive the care and treatment they need, exactly when they need it.
As our Driver Trainer, you’ll play a crucial role in shaping the performance, safety, and professionalism of our owner-driver team. From onboarding new drivers to conducting ride-alongs and performance audits, you’ll be the driving force behind our high service standards.
Responsibilities
- Train and mentor current owner-drivers to meet the Smartways Standard — covering safety, quality, customer service, and operational excellence.
- Conduct on-road assessments and annual driver audits, ensuring compliance with safety and company procedures.
- Identify skill gaps and deliver constructive feedback that lifts driver performance and confidence.
- Engage with hospital and clinic staff during audits to ensure our service always meets the highest expectations.
- Collaborate with management to refine training programs and promote the importance of high quality and service across the team.
Qualifications and experience
- A proven background as a professional driver (HC/MC license preferred), or experience in driver training, coaching, or supervision.
- Strong knowledge of transport legislation, fatigue management, and logistics best practices.
- An engaging communicator who can inspire, coach, and mentor drivers with professionalism and patience.
- A commitment to safety, continuous improvement, and exceptional service delivery.
- The ability to work both independently and collaboratively with operations teams.
What’s in it for you
- A purpose-driven role in an essential industry where your work directly impacts patient care.
- The chance to shape and mentor a diverse network of professional drivers.
- A values-driven culture that celebrates quality, safety, and excellence.
- Opportunities to contribute to Australia’s first 100% carbon-neutral healthcare logistics company.
Role specifics and application
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Driver Trainer?
- How many years of auditing experience do you have?
- Do you have a Certificate IV in Training and Assessment?
- How many years of experience do you have in a training & development role?
- What’s your expected annual base salary?
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📌 Driver Trainer
🏢 Smartways Logistics Holdings
📍 Melbourne