Description AUTHENTICALLY YOU Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. CURATING ORIGINALITY TAKES TALENT W Sydney is now casting for a Chief Concierge to lead our Wheels Team. Reporting to the Executive Assistant Manager – Rooms, this integral role provides a high level of local expertise and presents an amazing opportunity to play a key role in the worlds largest W Hotel, with 585 rooms, suites and studios. If you are passionate about connecting guests to all that Sydney has to offer, charismatic, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you. ABOUT THE ROLE the Chief Concierge should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of Sydney. Responsibilities include but are not limited to: Supervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Manages all areas of the Concierge and Wheels team, including the hotels loyalty program Bonvoy, VIP guests, groups in house, training and development of talent and knowing all special events taking place. Coordinates Wheels and contractors' talent on the driveway, valet parking, luggage services, transportation and rooming a guest. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Coordinates and liaises with VIP Guests for any requests require while working with the management team and hourly talent to successfully execute all Concierge and Wheels operations. Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department. Maintains knowledge of rooms and their locations, services and facilities of the hotel. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Takes part in building mutual trust, respect, and cooperation among team members. Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills REQUIREMENTS: Experience in a luxury 5 star hotel A full New South Wales Drivers Licence BENEFITS Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Enjoy your birthday off with birthday leave Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program ‘Great Places to Work’ certified MI RECOGNITION Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. MI CAREERS SOCIAL MEDIA ACCOUNTS Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram CTA TO LEARN MORE Visit whotels.com/careers to learn more about our workplace culture and career opportunities. DIVERSITY AND INCLUSION STATEMENT Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws