ECommerce Manager Role
We are seeking a highly skilled eCommerce manager to join our team. In this role, you will be responsible for leading cross-channel campaigns, driving retention and loyalty initiatives, and delivering a consistent customer-first experience across our digital touchpoints.
This is an exciting opportunity for a marketing professional with a passion for eCommerce to take their career to the next level. If you have a strong understanding of customer lifecycle marketing and loyalty programs, we want to hear from you.
About the Role:
* Coordinate seamless, on-brand, omnichannel marketing initiatives to drive campaign performance.
* Guide and coordinate the Content Team to deliver compelling creative assets across copy, design, email, social, and web.
* Manage loyalty and subscription program initiatives that deepen customer engagement, connection, and advocacy.
* Translate data into actionable recommendations that improve conversion, retention, and customer engagement.
* Manage the marketing calendar, coordinating priorities and resources to deliver high-quality campaigns on time and on brief.
* Work collaboratively with the eCommerce team to align campaign plans with data-driven insights, CRM activity, and UX strategies.
Requirements:
* 3+ years in an eCommerce, digital or marketing co-ordination or management role.
* Proven ability to manage campaign timelines, deliverables and cross-functional execution.
* Strong understanding of customer lifecycle marketing retention best practice.
* Proven experience with loyalty programs and subscription models.
* Strong critical thinking and problem-solving skills, with the ability to translate business objectives into solutions.
* Proven experience with CRM/EDM tools, especially Klaviyo.
* Exceptional organisational skills and attention to detail.
* Excellent verbal and written communication.
* A collaborative, proactive, and customer-first mindset.
What We Offer:
* A fun, flexible workplace that values balance, banter, and getting stuff done.
* Coffee. (Like, good coffee. And plenty of it)
* Freedom to test, learn, and own your ideas from start to finish.
To Apply:
Please lodge your application via seek. Please include a cover letter (specific to this role) and resume in PDF format. In the cover letter, include:
* What do you love about eCommerce?
* Why would you would excel in this role?
* How you would live our values?