Senior Operations Assistant
On-site
Posted 2 days ago
Position Overview
The Senior Operations Assistant plays a pivotal role in the day-to-day operation of Passing Paws Pet Cremations.
This position oversees the Crematory and Production In divisions while remaining flexible and available to assist across all operational areas of the business as an all-rounder.
As a working senior, the Senior Operations Assistant will lead by example — taking an active role in the workflow alongside the team, supporting staff development, maintaining efficiency and safety standards, and ensuring that the overall production process meets company expectations of quality, care, and timeliness.
Key Responsibilities
Operational Leadership
Lead the Crematory and Production In teams to ensure daily workflows are completed accurately, safely, and on time.
Oversee the allocation and reallocation of workforce resources throughout the day in response to workload changes, operational demands, and staff availability.
Maintain consistent communication between divisions to ensure smooth transitions between "Production In" and "Production Out" functions.
Take ownership of team output, ensuring the highest standard of care, accuracy, and presentation in all processes.
Hands-On Involvement
Work actively within the Crematory and Production In areas, performing duties alongside team members to maintain workflow and quality.
Provide on-the-job guidance, mentoring, and practical support to junior and developing staff.
Step in to assist across other divisions as required (Production Out, Family Care, Admin, etc.) to maintain operational flow and uphold team collaboration.
Implement and adapt daily production strategies to achieve operational goals and respond to changing priorities.
Support management with input on process improvements, staff performance, and workflow efficiencies.
Communicate changes in direction or process clearly to the team, ensuring understanding and compliance.
Maintenance & Resource Support
Assist with machinery and vehicle maintenance checks, ensuring all equipment is operational and reported promptly when issues arise.
Oversee stock levels and coordinate with management on ordering and usage to prevent shortages or wastage.
Maintain accurate records of operational data, logs, and checklists as required (e.g., HACCP, pre-starts, maintenance, etc.).
Team Development & Culture
Promote a supportive and respectful team environment, encouraging accountability and teamwork.
Provide training, guidance, and feedback to team members to build confidence and competence.
Support management in identifying staff development opportunities and performance improvements.
Key Attributes & Skills
Proven leadership capability within an operational, logistics, or production environment.
Strong organisational and time management skills, with the ability to prioritise and adjust under pressure.
Hands-on approach with the ability to balance leadership responsibilities and manual work.
Excellent communication skills and the ability to motivate and guide team members.
Mechanical aptitude and awareness of equipment and vehicle maintenance requirements.
Commitment to safety, quality, and compassion in line with the values of Passing Paws.
Reporting Structure
Reports to: Operations Manager
Direct Reports: Crematory and Production In team members
Liaises with: Family Care, Production Out, Logistics, Administration, and Management Teams
Performance Indicators
Efficiency and accuracy of Crematory and Production In workflows
Quality and presentation standards maintained across outputs
Effective team coordination and adaptability to changing strategies
Positive team morale and engagement
Equipment and vehicle upkeep compliance
Timely and effective communication with management
About Passing Paws Pet Cremations
Neerabup, WA, Australia
Passing Paws Pet Cremations is a family owned and operated business set up to support Western Australia with a professional, caring and compassionate service at an affordable price.
Nestled away in the beautiful, historic City of Wanneroo, Passing Paws is surrounded by lush, untouched natural bushland that embraces the local heritage.
Over the years, our team has experienced loss and heartache and we realised that the community of WA needed a compassionate and professional pet cremation service to help during this heartbreaking time.
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