Guest Service Agent - Full time and casual positions available
Opening May 2026 - GSA Roles commencing mid-April
hotelpanorama.com.au
Take It All In.
Set to open in May 2026, Hotel Panorama is a bold new destination designed for staying, dining, and taking it all in.
Located in Panorama, just 20 minutes from the city, this modern hotel brings together Restaurant, Lobby Bar, Sideline Sports Bar, Gaming, Cellars, Rooftop Function Spaces and 77 premium accommodation rooms, all under one roof.
Crowning the 5-storey venue is Wonderland Rooftop Bar, a rooftop experience unlike anything else in the area, designed for elevated nights out with skyline views.
Backed by a $60 million investment, Hotel Panorama has been purpose built from the ground up. It represents the next chapter for the Hurley Hotel Group, a proudly South Australian business with over 50 years of experience in the hospitality industry
This is one of Adelaide's most anticipated openings.
Now is your chance to be a part of the team.
About the Role
We are seeking full time and casual Guest Service Agents to join our opening front office team. This is a unique position that combines front office and reservations as well as taking enquiries for other hotel services, events and functions.
The GSA is the go-to person in the hotel, not only for the guests, but also for the other staff in our large team. To be successful in this role, you must be highly motivated and a fast learner.
Full time positions are based on a 38 hour roster. Shifts are a mix of mornings, afternoons and evenings across 7 days.
Full time rates are Mon-Fri $26.70, Sat $33.38, Sun $40.05, Public Holiday $60.08
Casual positions are also available and casual rates apply.
Job tasks and responsibilities
* Checking in and checking out accommodation guests
* Answer and direct incoming calls with a friendly phone manner
* Taking phone reservations with professionalism
* Counting tills and daily cashiering
* Assisting with guest enquiries and special requests
* Guiding guests by providing local knowledge
* Complaint handling and troubleshooting to ensure guest satisfaction
* Excellent organisational and team work skills
It is a great team environment with skilled managers providing on the job training and support in your day to day duties.
Please apply now to be considered for this vacancy.
Application Questions
* Do you have customer service experience?
* Which of the following property management systems (PMS) do you have experience with?
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a guest services agent?
* Do you have experience in administration?
* How much notice are you required to give your current employer?
* Do you own or have regular access to a car?
* Are you interested in a full time or casual position?
* If casual, please briefly outline your availability and preferred hours.
* What appeals to you about the Guest Service Agent vacancy at Hotel Panorma?
What can I earn as a Guest Services Agent
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