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Job Description
Elysia Wellness Retreat is looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You will be responsible for guiding guests through their stay, from smooth check-ins and check-outs to providing insights on local attractions and eateries. You will be remembered for your superb customer service and positive energy.
Key Responsibilities Include
* Provide a warm and friendly reception to guests upon arrival, ensuring a smooth check-in process and addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Hourly Rates (excluding Super)
* Monday - Friday: $24.98 per hour
* Saturday: $31.23 per hour
* Sunday: $37.47 per hour
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Other
Industries
* Wellness and Fitness Services
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Maitland, New South Wales, Australia 2 weeks ago
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