**Your day-to-day**
- Manage and oversee all hotel operations overnight
- Drive revenue - you will be an expert in maximising occupancy and average rate to ensure we perform competitively against the market
- Ensure all credit and financial transactions are handled in a secure manner
- Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion
- Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- Maintain procedures for security of monies, credit and financial transactions, guest security and inventory control
- With guidance from the Front Office Manager, plan for future staffing needs in a timely manner, completing all stages of IHG Recruitment on-boarding
- There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people._
**What we need from you**
- Minimum 2 years' experience in a Guest Services/Front Office/Night Audit/Finance related position with supervisory experience, preferably within a hotel/hospitality environment
- Qualifications in Hotel Management and/or in Business Administration related field preferred
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG
- Computer savvy and particularly versed in Microsoft Excel
- A passionate team player, ability to work in a fast-paced environment and priortise workloads
- Valid South Australian Responsible Persons Badge, RSA, First Aid Qualifications and Drivers Licence are required
**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work, to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace
So, join us and you'll become part of our ever-growing global family.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate excellent connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
📌 Night Manager
🏢 Crowne Plaza Hotels & Resorts
📍 Adelaide