About the role.
This is an exciting time to join Transwa, with the recommencement of the brand‐new Australind train service between Bunbury and Perth. Successful applicants will be among the first to work on this modern new train, contributing to a refreshed passenger experience and playing an important role in delivering exceptional customer service across our network. You will also undertake additional duties as required to support smooth and reliable service delivery
This role is based in Bunbury, you will provide safe, high‐quality customer service to passengers. You will be a visible, proactive presence on board—assisting passengers, offering information, and ensuring comfort, safety, and security throughout the journey. A key part of your role is supporting all travellers, including elderly passengers, people with disabilities, and families, while also assisting with boarding and luggage handling.
You will help maintain the onboard environment by ensuring facilities, equipment, and amenities are clean, functional, and well‐presented. You will promptly log and report issues, assist with routine public announcements, and support the Senior Passenger Assistant during regular operations and emergency procedures. The role also includes selling refreshments, operating equipment, managing cash securely, and completing required documentation.
About You!
* Strong understanding of customer service techniques, ideally gained in a hospitality or customer‐facing environment.
* Well‐developed communication and relationship‐building skills, with the ability to liaise with diverse customers and resolve customer concerns effectively.
* Confident with basic numerical tasks and able to complete manual calculations accurately.
* Organised and adaptable, with the ability to prioritise tasks, manage competing demands, and maintain high standards during busy periods.
Why Join Us!
At PTA, we are committed to diversity, inclusion, and creating a workplace where everyone feels valued. You'll be part of a collaborative team that supports professional growth and continuous improvement.
About Us
The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world‐class network and workplace that will get everyone there.
Under the PTA, Western Australia's public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go now, while the numerous METRONET projects build toward meeting their needs in the future.
Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.
The PTA's Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.
* Safety -We are committed to safety and protecting your future.
* Respect -We value and respect our customers, suppliers and each other.
* Recognition -We recognise each other for achievement, initiative and innovation.
* Integrity - We are honest and ethical.
* Sustainability - We consider the long‐term economic, social and environmental impact of everything we do.
You can expect.
* Opportunities to grow through personal development and career pathways.
* Health and Wellbeing programs
* Subsidised Corporate Apparel and Spectacles
* Supportive Team Environment
* Opportunity to join our Social Club offering savings and benefits all year round.
There is a permanent part‐time (32 hours per week) Bunbury based. This is a pool recruitment process. Applicants assessed as suitable through this process may be used to fill both Casual and Permanent part time positions that may arise.
To be eligible to work permanently at the PTA you must be either an Australian Citizen or Australian Permanent Resident or hold a valid work visa.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further Information
Please contact Andrew Dow, Terminal Manager Bunbury (08) 9326 3114 for specific information about the role.
For more information about the PTA, please visit www.pta.wa.gov.au.
How to Apply
Applicants must apply online, using the 'Apply for this job' button and this will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 32814 in the web search box.
Closing Date: 5pm on Thursday 26 February 2026
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