YOUR OPPORTUNITYWe are seeking a Customer Care Consultant to join our team in Albury NSW.This key role involves supporting the trade store within our warehouse, serving as the face of our business, assisting customers, and driving branch operations.We want a customer-focused all-rounder who is willing to get involved in all areas and is passionate about providing exceptional customer service.We offer excellent career development opportunities; this is your chance to join a Wesfarmers business and build your future with us!Key ResponsibilitiesReceiving, sorting, and labeling incoming goods, ensuring accurate recording and tracking in our systems.Operating machinery to support receiving, picking, packing, and dispatching goods.Replenishing stock, maintaining the presentation of our Trade Store and Warehouse, and general housekeeping.Driving efficiencies in the Trade Store and Warehouse while maintaining safety and service standards.Serving customers face-to-face and via phone/email, following up on customer requests, sourcing parts, and tracking backorder ETAs.QualificationsExperience in a trade store, retail, or warehouse environment.Excellent customer service skills with a 'customer first' mindset.Strong time management and communication skills.Proactive problem-solving skills and a team-oriented attitude.Forklift license and experience preferred or willingness to obtain one.Computer proficiency, including MS Office; RF device experience is a plus.Desire to develop and grow your career with us.CULTURE & BENEFITSWe provide a range of employee benefits, including:Permanent salary and incentivesTeam member discount card for Kmart, Bunnings, Target, and OfficeworksAnnual Wesfarmers share plansRefer-A-Friend program—earn up to $2,000 per referralTeam events and celebrationsDiscounts from over 300 corporate partnersPaid parental leave and moreNEXT STEPSIf you meet most of the criteria and wish to apply, please submit your application today.
We will contact suitable candidates as we receive their applications.Our recruitment process includes background checks, which involve a pre-employment medical and drug & alcohol testing.We promote diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ community members, and individuals with disabilities.OUR STORYBlackwoods is Australia's leading supplier of industrial and safety supplies, supporting businesses for over 140 years with over 300,000 products.
From iconic landmarks to local mechanics, we deliver what our customers need, when they need it, with expertise and passion.With over 50 branches and 6 Distribution Centres nationwide, our people are central to our success.
Being part of Wesfarmers offers endless opportunities to make a difference.
Join us and help build a better Australia.
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