* Lead major IT uplift programs
* Influence service delivery at scale
About Our Client
This public sector organisation plays a significant role in safeguarding the environment and supporting the community in Carlton and beyond. As a medium-sized entity, it is focused on fostering innovation and ensuring operational excellence in its technology department.
Job Description
* Lead the service management and infrastructure function, covering team leadership, planning, vendor oversight and performance management.
* Oversee key ITSM processes including incident, change, problem, configuration and asset management.
* Act as Major Incident Manager and ensure strong governance over all technical changes.
* Manage performance of suppliers delivering end‐user, workplace and infrastructure services.
* Drive platform roadmaps, technology upgrades and replacement of end‐of‐life systems.
* Ensure platform compliance, risk reduction and collaboration with security and architecture teams.
* Provide specialist advice, act as an escalation point and engage stakeholders at all levels.
The Successful Applicant
A successful Manager, Service Management & Infrastructure Services should have:
* Proven leader in IT service management and operations within complex, multi‐vendor environments.
* Experienced in leading teams through organisational and technology change.
* Strong knowledge of ITIL frameworks (certification highly regarded).
* Skilled in workplace, infrastructure and cloud technologies (particularly Microsoft and Azure).
* Strong governance, incident leadership and risk management capability.
What's on Offer
* Opportunity to work in a crucial public sector organisation in Carlton.
* Temporary position with the potential for professional growth.
* Collaborative and supportive work environment.
If you are ready to take on this exciting opportunity as a Manager, Service Management & Infrastructure Services in the public sector, we encourage you to apply today!
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