Job Overview
We are seeking a skilled professional to fill the role of Customer Service Representative. The ideal candidate will be responsible for managing multiple sales inboxes, processing customer orders from emailed purchase orders and online web submissions, validating product codes, quantities, and pricing, and providing exceptional service to our customers via email.
Responsibilities
* Manage multiple sales inboxes with ease
* Process customer orders efficiently from emailed purchase orders and online web submissions
* Validate product codes, quantities, and pricing accurately
* Deliver top-notch customer support via email to assist with pricing discrepancies, delivery address, and stock availability
* Collaborate effectively between accounts, operations, and purchasing teams to ensure seamless order fulfillment
* Escalate and resolve order-related complaints professionally and promptly
* Provide administrative and service support to the sales team as needed
Requirements
* 2-4 years of experience in sales support, administration, customer service, or order management
* Strong written communication skills and high data-entry accuracy
* Ability to manage multiple systems and priorities under pressure
* High attention to detail with a results-driven approach
* Excellent time management and process discipline skills
* Quick learner with aptitude for new software applications
Benefits
The selected candidate will enjoy a competitive compensation package, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation.