First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.
We are looking for the best MSP-specialised Senior Service Desk professional in Perth. What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop.
We seek the best clients for our team to work with as well as the best people to support our clients. We know that great Service Desk professionals value different things - daily variety, great customer relationships and new challenges. We find and retain the best.
Key Responsibilities
* Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
* Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
* Delivering the support of Azure, VMWare and Citrix cloud infrastructure
* Performing a wide variety of support across many technologies
* Occasional project team work to deploy solutions for customers
* Working with highly experienced solutions experts to maintain best practice environments
Requirements
* An extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
* Outstanding spoken and written communication skills in English
* Deep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCP
* Strength across messaging platforms including Exchange Hybrid, On-prem and Office 365
* Experience working with Hyper-V and other virtualisation solutions
* Extensive experience with backup technologies
* Exposure to ticketing tools
What We Offer
* Competitive salary package including up to $100k + other benefits
* Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
* Flexible work-life balance
* Opportunities for personal and professional development
* Weekly internal training sessions and library
* FastTrack mentoring program
* MAD (making a difference) Council, focusing on equality, charity, and the environment
* Option of a Tesla company car
* Regular social events and a great team culture
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
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