First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines.
We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.We are looking for the best MSP-specialised Senior Service Desk professional in Perth.
What makes First Focus better than where you are today?
We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop.We seek the best clients for our team to work with as well as the best people to support our clients.
We know that great Service Desk professionals value different things - daily variety, great customer relationships and new challenges.
We find and retain the best.Key ResponsibilitiesProviding remote service desk support to a variety of environments from ******** users, as a point of escalation and SMESupporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environmentsDelivering the support of Azure, VMWare and Citrix cloud infrastructurePerforming a wide variety of support across many technologiesOccasional project team work to deploy solutions for customersWorking with highly experienced solutions experts to maintain best practice environmentsRequirementsAn extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principlesOutstanding spoken and written communication skills in EnglishDeep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCPStrength across messaging platforms including Exchange Hybrid, On-prem and Office 365Experience working with Hyper-V and other virtualisation solutionsExtensive experience with backup technologiesExposure to ticketing toolsWhat We OfferCompetitive salary package including up to $100k + other benefitsFree access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellorsFlexible work-life balanceOpportunities for personal and professional developmentWeekly internal training sessions and libraryFastTrack mentoring programMAD (making a difference) Council, focusing on equality, charity, and the environmentOption of a Tesla company carRegular social events and a great team cultureFirst Focus welcomes applications from Neurodiverse candidates.
We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
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