Adica Insurance is an Australian company, part of the global MS & AD Group, offering motor vehicle insurance to the Australian market under the Toyota Insurance, Lexus Insurance and PowerTorque Insurance brands.
What We Offer At Adica
A considerable discount on motor vehicle insurance for you and your family.
14 weeks Paid Parental Leave for all parents + super payments for both paid and unpaid leave, up to 52 weeks.
A Wellbeing Program for all staff.
Events and initiatives to enjoy throughout the year.
Reward and recognition programs including company-wide Excellence Awards.
Access to an Employee Assistance Program 24/7, available for you and your family.
Flexibility with work location – we offer hybrid working to work from home and in the office.
The Role & The Team
This role is based in the Melbourne area, working from home and on the road, supported by an experienced team of motor assessors and reporting to the Assessing Team Manager – Southern Region.
Provide technical guidance and mentoring to assessors to build capability and consistency.
Act as the first point of escalation for motor assessors.
Support Assessing Team Managers with complex customer complaints.
Inspect damaged vehicles by either electronic or physical assessment.
Establish market value for total loss claims and ensure salvage transport and WOVR requirements are met.
Review third‐party demands and advise the claims department whether claims are fair and reasonable.
Resolve customer enquiries regarding repairs and monitor repair cycle times.
Supervise work in progress and ensure quality of repairs.
Perform a combination of on‐road and digital assessments.
Assist with Catastrophic Weather Events (Commercial Hail & Storm), which may require occasional interstate travel.
Your Skills & Experience
Be a Code Approved Assessor (either: 5+ years' experience as a panel beater, spray painter, motor mechanic; or 7+ years as a motor insurance assessor; or Certificate IV Vehicle Loss Assessing Course).
Have previous experience in motor assessing and the estimation of vehicle body repairs.
Have the ability to self‐motivate, work autonomously and within a team.
Have strong communication and customer service skills, both written and verbal.
Have a current driver's licence.
Whilst not essential, experience using Estimage (Stelvio) and experience using Microsoft Excel will be highly regarded.
Equal Opportunity Statement
We are passionate about building and maintaining a diverse and inclusive workforce. Adica is an Equal Opportunity Employer, and we encourage applicants from all cultural backgrounds to apply, and we will provide a safe and supportive workplace for people with disabilities.
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