Overview
This is a short-term casual Collections Specialist role based at the Ballarat site.
A 5-day full-time client training program is required, after which you will respond to inquiries via email or phone with inbound and outbound call handling.
The position offers flexibility with a short-term commitment and no weekend work.
You will earn $35.83 per hour while delivering exceptional customer service to customers who may be experiencing financial hardship, navigating each enquiry with empathy to maximise positive solutions.
Key Role Details:
Start date: 22nd September
Duration: 2-month minimum
Casual Hourly rate: $35.83
Operational Hours: Monday to Friday – 8am to 6pm
Ballarat Delivery Centre – onsite parking included
What\'s in it for you?
Short term employment project minimum 2 months - so apply now
Ongoing permanent employment opportunities after project end
An exciting role in a diverse workplace
Enjoy free parking, an award-winning workplace, and a supportive team atmosphere.
Who Are We Looking For?
You believe quality customer service and achieving positive outcomes is paramount.
Your care, empathy and communication style naturally allow you to develop trusting relationships quickly with a wide variety of audiences.
Customer Service: Call Centre experience a must, collections experience highly desirable.
Tech-Savvy Problem Solvers: Navigate multiple systems in a fast-paced environment with ease.
Dedicated Professionals: Achieve targets and KPIs with enthusiasm and integrity.
Compliance Ready: Must have full working rights in Australia, be at least 18 years old, and pass background checks
Interpersonal Skills: High level, including demonstrated verbal and written communication skills necessary to communicate effectively at all levels.
About Concentrix
Concentrix is a global brand with local intimacy.
At our established Ballarat site we aim to be the best customer engagement services company in the world, valuing diversity, talent, and community responsibilities.
Location
AUS Ballarat Corner University Drive and Vincent Drive
EEO
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms.
As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities.
Adjustments during recruitment or employment will be accommodated, and any needed support will not impact hiring decisions.
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