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Location: Guildford PDC, WA, AU
Reporting into CPU Sales and Distribution Manager, the Customer Service Representative will join our team on a Fixed-term basis at our Guildford Branch. This role involves being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times.
Roster: Monday – Friday with one Tuesday - Saturday every 5 weeks
What You’ll Do:
* Provide outstanding customer service to internal and external stakeholders.
* Engage with customers using basic knowledge ofDBSiandWMSsystems.
* Assist customers in identifying their needs and requirements.
* Ensure prompt and accurate:
* Delivery of goods
* Receipting of credits
* Processing of core and warranty returns
* Identify and report potential leads and business opportunities.
* Maintain a professional and helpful presence within the CSC environment
Skills & Experience:
* A minimum of two years’ experience in a customer service or similar role
* Computer literacy skills – MS Office and relevant internet-based applications
* Ability to effectively communicate with internal and external stakeholders at all levels
* Excellent written, verbal, and interpersonal communication skills, along with strong customer service abilities, enabling you to build and maintain successful working relationships.
* Capable of working effectively both as part of a team and independently.
* Conflict resolution skills and demonstrated experience in navigating challenging situations
* Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure customer requirements (internal/external) are fulfilled
* Demonstrated high level of attention to detail, ensuring accuracy and thoroughness in all tasks.
Our Benefits inclusive of but not limited to:
* Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
* Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number: 4161
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Machinery Manufacturing
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