Job Description We are looking for retail Travel Agents to join our customer sales team working at our brand new retail store located at the incredible Westfield Bondi Junction shopping centre! Managing a high volume of customers, you will be tasked and targeted on selling our packages, helping each customer to create an incredible travel experience with Luxury Escapes. What you'll do: Manage all sales inquiries face to face, by phone, or electronically. Answer simultaneous customer enquiries promptly, competently and professionally. Offer excellent customer service by providing customers with general information relating to services, packages and pricing. Recommend workable solutions that meet the needs of the business and customer. Provide our members with full package upgrade options. Ensure daily prompt follow up and ownership of customer sales enquires. Display initiative in customer solutions and team engagement. Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.