Directorate Support Officer - SafeWork NSW
Grade: Clerk Grade 5/6
Salary range: $99,938 to $110,271 p.a. plus superannuation and leave loading
Duration: Ongoing
Location: Gosford or Parramatta
Applications close: Tuesday 30th September 2025 (9:59AM)
About the team
The Governance and Assurance Directorate is comprised of a range of functions that promote and uphold integrity, transparency, and accountability across SafeWork NSW by ensuring governance, assurance, and regulatory obligations are met with consistency and confidence.
The Directorate works across all areas of SafeWork NSW, including working closely with the SafeWork NSW Commissioner and Senior Executives to align governance and assurance functions with organisational priorities and strategic objectives. Through its work, the Directorate supports SafeWork NSW to deliver on its objective of being a strong, transparent and accountable regulator capable of securing safe and healthy workplaces for the people of NSW.
Your responsibilities
Reporting to the Director, Governance and Assurance, this role operates in a fast paced, high-volume environment and is responsible for delivering quality executive and administrative support to the Director and broader Directorate. These responsibilities include but are not limited to:
- Records management; organising papers and logistics for meetings and forums
- Procurement and finance processes
- Recruitment processes
- Organising and coordinating travel arrangements
- Preparation of correspondence and reports
- Managing emails and calendars
- Data entry and analysis
- Developing, implementing and monitoring systems, policies and procedures to facilitate efficient Directorate operations
About you
To be successful in this role you will:
- Model and promote the highest standards of integrity and accountability
- Demonstrate strong problem-solving skills in a complex and high-profile regulatory environment
- Possess excellent written and verbal communication skills, with the ability to engage effectively, courteously, and confidentially with internal and external stakeholders, including in relation to the management of sensitive or contentious issues
- Have strong time management and organisational skills with the ability to manage competing priorities in a high-volume environment, exercising discretion, flexibility, and sound decision-making to deliver timely outcomes
- Exhibit excellent attention to detail and the ability to identify and escalate emerging issues or trends
An understanding of the NSW WHS regulatory framework and prior experience in a similar role is highly desirable.
What we need from you
Please provide a brief cover letter (no more than two pages) and your current resume (no more than five pages). In your cover letter please share your motivation for applying for this position and your relevant skills. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
For any enquiries regarding recruitment, please contact Tayla Gibbs via (emailprotected)
Salary Grade Clerk 5/6, with the base salary for this role starting at $99,938 base plus superannuation.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Tayla Gibbs via (emailprotected).
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 30th September 2025 (9:59AM)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
If you require adjustments to participate in this selection process (including an alternate format of the application form), please contact (emailprotected) or.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Salary match Number of applicants Skills match
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are a leading central service NSW Government agency, made up of over 30 agencies, entities and business units, which makes our work incredibly diverse. We are focused on delivering first-class customer service, regulatory reform and digital transformation, driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority. Come join us and influence the future of our great state.
To help rapid track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr