We’re looking for a reliable and proactive Retail & E-Commerce Coordinator for our retail side Potter & Co to join our small, creative team. This is a hands-on role with plenty of variety and room to grow—perfect for someone who loves textiles, fashion, and digital retail.
You'll be the key person managing the retail side of our business, from fulfilling online orders to helping in the shop, creating marketing content, and managing the ecommerce retail website, fabric swatching, and contributing to product development. There’s lots of opportunity to make the role your own after the training period.
As a small business, we wear many hats—so if you’re someone who enjoys variety, has great attention to detail, and thrives in a collaborative environment, we’d love to hear from you.
Responsibilities
1. Order Fulfilment: Process online orders, including printing and writing tickets, packing, and arranging lodgement.
2. Customer Service: Handle customer inquiries via email and provide exceptional support for our website.
3. Website Management: Learn and manage our Shopify website, including implementing new features, uploading new products, and staying on top of technology developments.
4. Marketing Support: Assist in developing and executing email marketing campaigns and managing social media.
5. Retail Operations: Help manage retail sales and assist customers in our shop.
6. Fabric Swatching: Participate in fabric swatching, a shared task by all staff, as a great way to familiarize yourself with different fabrics.
7. Sewing: Opportunity to create and sew garments for social media and shop displays.
We’re looking for someone who is:
* Genuinely interested in textiles, fashion, and e-commerce
* Creative and curious, with an eye for detail
* Tech-savvy and eager to learn new systems or already familiar with systems like Shopify, Photoshop, Excel, Instagram
* A team player who enjoys taking ownership of their work
This is a part-time role (approximately 3 days/week) with flexible hours. We’re based in Perth, and this role requires on-site presence, especially on dispatch days.
Start date: End June, early July 2025
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