At the Department of Families, Fairness and Housing, we are seeking a skilled Reception Services Officer to provide exceptional customer service to our clients and stakeholders.
Key Responsibilities
The successful candidate will be responsible for providing quality telephone and face-to-face service to clients, ensuring their needs are assessed and addressed promptly.
This role involves:
* Providing information on housing options and policy guidelines to clients
* Representing the Department at Victorian Civil Administrative Tribunal (VCAT)
The ideal candidate will possess excellent communication skills, empathy, and the ability to work effectively in a team environment.
We value diversity and inclusion in the workplace and welcome applications from all qualified candidates.