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Personalized guest experience manager

Sydney
beBeeService
Posted: 30 July
Offer description

Butler

A luxury hospitality role that involves delivering exceptional service to guests and ensuring their every need is met.

Key Responsibilities:

* Ensure the delivery of a high level of service to hotel guests at all times.

* Demonstrate working knowledge across multiple departments, including concierge, housekeeping, and in-room dining.

* Coordinate bespoke services, experiences, and amenities with discretion and efficiency.

* Act as the single point of contact for VIP and high-profile guests throughout their stay.

* Oversee room inspections, personalize setups, and ensure preferences are honoured.

* Offer intuitive and anticipatory service, adapting to the guest's needs before they are expressed.

Requirements:

* Prior experience in luxury hospitality or butler service is preferred.

* Exceptional organizational and time management skills.

* Comprehensive knowledge of premium restaurants, bars, attractions, etc.

* A current NSW RSA Certification.

Benefits:

* Competitive salary and benefits package.

* Opportunities for professional growth and development.

* Discounts on accommodation, spa, and dining.

* Access to internationally recognized learning and development programs.

* Employee assistance program and paid family leave benefits.

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