SENIOR CLAIMS SERVICE CONSULTANT (COMMERCIAL PROPERTY) – 12 MONTH SECONDMENT & PERMANENT OPPORTUNITIES - CUSTOMER & OPERATIONS – AU WIDE
* Must be willing to work on a rotating roster (8:00 AM to 5:30 PM Sydney time), Monday to Friday
* Must be able to work fully onsite during the first week of employment for the training period
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
About the role
* Follow the AAL Claims Management Process.
* Ensure and maintain knowledge of current legislation and how this impact claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgment and throughout the life of the claim.
* Support capability development by coaching less experienced members of the team.
* Manage a portfolio of claims from validation to finalization within PCA authority levels and ensure that client is kept informed as per communication requirements.
* Review claims and authorize payments for other team members within allocated authority, ensuring adherence to AAL standards to minimize leakage and increased cost of claim.
About you
* Tertiary and/or Industry-specific qualifications
* Meet specific technical capability and competence standards that are required for professional progression within AAL, including the submission of a portfolio of supporting evidence (For AAL employees only).
* Proven experience managing complex claims within a matrixed general insurance environment, with strong technical capability in commercial property claims; additional background in farm, retail or domestic claims is highly regarded.
* Demonstrated experience in coaching and building capability of a claims team.
* Able to work collaboratively in a team environment with demonstrated experience of coaching and building capability.
* Ability to plan and prioritize effectively, organize tasks, manage competing resources, and demands.
* Ability to interpret and analyze complex information, extract meaningful insights, and evaluate options for decision-making.
* Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
* Demonstrated evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.